Cardiff, Ipswich Job Summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Can you lead, motivate, inspire and guide others? Can you manage rapidly changing and/or conflicting priorities? Are you confident in challenging/questioning a situation? Experience in Interrogating departments using systems, software and tools for the purpose of intelligence gathering. ? If this sounds like you then you could be just the person, we would love to join our NCU (National Co - Ordination Unit )-team. Job Description As a shift team leader, you will be responsible for managing a team of up to ten members: up to two Officers and up to eight Assistant Officers, providing 24/7 operational coverage for HMRC and its other customers. You will be providing visible leadership to our specialist team as they conduct intelligence checks, research, enhance and disseminate intelligence across HMRC, collaborate with members of the public, other government agencies such as National Crime Agency, Home Office, and Police ensuring that a quality service is provided to all our stakeholders. Your day-to-day responsibility will include leading team members in delivering this business-critical function to meet our daily demands at the NCU (National Co - Ordination Unit -) within our Service Level Agreements (SLAs). This shift post attracts an Annual Attendance Allowance of 27.57%, which is paid in addition to the basic salary to account for the 24/7 working pattern Deputising for your SO manager where the opportunity arises and running team meetings to discuss performance. As a shift team leader, you will be responsible for managing a team of up to ten members: up to two Officers and up to eight Assistant Officers, providing 24/7 operational coverage for HMRC and its other customers. You will be providing visible leadership to our specialist team as they conduct intelligence checks, research, enhance and disseminate intelligence across HMRC, collaborate with members of the public, other government agencies such as National Crime Agency, Home Office, and Police ensuring that a quality service is provided to all our stakeholders. Your day-to-day responsibility will include leading team members in delivering this business-critical function to meet our daily demands at the NCU (National Co - Ordination Unit -) within our Service Level Agreements (SLAs). This shift post attracts an Annual Attendance Allowance of 27.57%, which is paid in addition to the basic salary to account for the 24/7 working pattern Deputising for your SO manager where the opportunity arises and running team meetings to discuss performance. Person specification Be responsible for the performance and development of your team, setting goals and giving clear direction. Role modelling effective behaviours and communicating openly and honestly. Creating an inclusive environment where individuals and the team can develop and perform to the best of their abilities. Treat people fairly and celebrate positive behaviours. Identifying and tackling performance, attendance, conduct and behavioural issues. Supporting individuals and taking appropriate action. Lead and manage the development of quality intelligence products in line with HMRC strategies, polices and customer requirements within agreed timescales. Build strong working relationships with colleagues and delivery partners. Deliver team’s productivity and quality service level agreements. Identify and champion opportunities for continuous improvement of our processes. The role will provide the opportunity to develop strong customer service skills dealing with colleagues in HMRC, to collaborate with other government agencies such as National Crime Agency, Home Office, Police and members of the public. Essential Criteria The ability to assimilate information quickly and prioritise tasks, being proactive, a good problem solver and excellent communicator, both verbally and in writing. A well-organised person, able to manage a challenging workload with changing priorities and be accountable for their own actions and performance. Ability to form excellent relationships with customers and colleagues across HMRC and the wider law enforcement community. Experience of interrogating departmental and open-source systems for the purpose of intelligence gathering. Basic knowledge and understanding of Investigation and Intelligence practices. Security information The following security information is mandatory when you join us. We will ask you to complete the below: Disclosure and Barring Security Check. National Security Vetting (NSV) - Security Check (SC) level. Non-Police Personnel Vetting (NPPV3). Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Making Effective Decisions Alongside your salary of £36,320, HM Revenue and Customs contributes £10,521 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. How To Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Description Your 250 per role-word CV should provide details of your most recent and relevant roles that include a brief description of your: Roles and responsibilities Skills and experience Key achievements/Deliverables Qualifications. A 750-word personal statement. Your personal statement should demonstrate how you meet the Essential Criteria, we want to see your example/s contain impacts, outcomes and tangible/measurable results and how you achieved them. Further details around what this will entail are listed on the application form. We acknowledge that AI can assist you in your application. Find our guidelines here. Sift In the event of a large number of applications being received, an initial sift may be held on your CV. At full sift your CV and personal statement will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, your experience, behaviours and strengths will be assessed, to determine your suitability for the role, and determine what you enjoy, and what motivates you. This Is An Example Of a Strengths-based Question “It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. Interviews will take place via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: unitybusinessservicesrecruitmentresultshmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’. To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Merit List After interview, merit lists will be created for each location advertised within the vacancy. If you are successful at interview, you will be placed on the merit list for any locations you have expressed an interest for. Appointments from each merit list will be made in strict merit order. Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresultshmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. Important Information For Existing HMRC Contractual Homeworkers Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This Job Is Broadly Open To The Following Groups UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact Name : RIS Recruitment Service Email : risrecruitmentservicehmrc.gov.uk Recruitment team Email : unitybusinessservicesrecruitmentresultshmrc.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaintshmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.