Company Description
Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With client visits a minimum of one hour, award-winning training, and an excellent reputation, we are immensely proud of the quality of care we provide.
Home Instead Maidstone - CQC Rated OUTSTANDING
Job Purpose
To lead and support the People Experience Team to ensure timely recruitment of high-quality Care Professionals with focused and effective strategies for engagement, retention, and training. To promote Home Instead as an employer of choice in the local community.
The Role
Recruitment
This role will require you to work closely alongside the Recruiter to:
1. Encourage and lead the development of networks in the local community and ensure regular community events planned throughout the year to promote Home Instead as an employer of choice.
2. Lead all aspects of recruitment activity ensuring compliance with legislation, regulatory requirements, and Franchise Standards.
3. Ensure recruitment strategies are in place, including creative recruitment campaigns, proactive sourcing of Care Professionals through various means, and interesting, innovative, and timely content for social media.
4. Plan and attend networking events relevant to the recruitment and retention of care professionals.
5. Schedule interviews and support candidate selection activities where appropriate.
6. Ensure the accuracy and integrity of recruitment-related information using the SmartRecruiters Applicant Tracking System (ATS) and ensure all key players understand their responsibilities.
7. Process all pre-employment checks and collate pre-employment documentation.
8. Maintain effective communication with candidates ensuring a positive candidate experience.
9. Monitor the ratio of Care Professionals to clients, building a robust talent bank and driving communication between the recruitment and scheduling team.
10. Support the creation of a succession plan to support future business growth.
Training
1. Lead the pipeline of new candidates coming through the business.
2. This will include the new care pro training “Welcome Home” and “A day in the life of Betty”.
3. You will manage and be responsible for new care pro training through the Learning Management System “My Learning Cloud”.
4. Lead “Care Pro Integration” including paperwork, meetings, and working closely with the Care Team to provide shadowing to the new starters and through to the onboarding process.
5. Support the onboarding process to ensure a positive experience including a memorable first day and within the first 12 weeks for Care Pros.
6. Lead all aspects of additional training activity ensuring compliance with Franchise Standards and regulatory requirements through effective management of the People Experience team.
7. Ensure training needs analysis and personal development plans are monitored based on the Care Professional development journey.
8. Help formulate the Franchise Office training plan with the Trainer creating continual professional development opportunities for all and support through relevant qualifications.
9. Ensure all the relevant team fully utilise the learning management system to record ongoing training and all key players understand their responsibilities.
10. Oversee the delivery of the highest level of training and keep up to date with sector developments and legislation.
11. Monitor and evaluate the quality of training delivery and ensure all Home Instead materials and resources are being used effectively.
12. Research and utilise funding from local sources.
Retention and Structured Support
1. To ensure the end-to-end candidate experience is a positive and engaging proposition.
2. Create a plan with the team for each stage of the Care Professional journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.
3. Responsible for monitoring field-based observations and ensure supervisions and appraisals are recorded and kept up to date.
4. Monitor the quality of annual appraisals and coach and develop key players in this area.
5. Support the completion of PEAQ and develop and deliver an action plan based on the feedback.
6. Monitor staff welfare, morale, and wellbeing.
7. Responsible for planning structured team meetings and social events.
8. Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
9. Review completion of exit interviews and identify any common threads to share with the wider key player team to put solutions in place.
10. Overall responsibility for employee files; ensuring that they are all compliant, up to date, and accurate.
11. Set targets, analyse and monitor, recruitment, retention, and training data to continually improve and hold team accountable for delivery of HR key performance indicators.
12. Keep up to date on industry trends and best practices in all areas relating to Care Professional recruitment, training, and engagement.
13. Conduct annual appraisals for your own team.
14. Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
15. Support the Care Team with any people-related issues.
16. Carry out any other duties deemed necessary for the successful operation of the business.
Essential Criteria
1. Strong leadership skills understanding the importance of a nurturing caring culture within an organisation.
2. Well-developed administration skills with experience within a generalist HR team.
3. Good understanding of employment legislation including Enhanced Criminal Record checks, referencing, and Right to Work checks.
4. Strong interpersonal skills with the ability to build rapport quickly.
5. Excellent verbal and written communication skills.
6. Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
7. Excellent organisation and prioritisation skills with the ability to work accurately under pressure and adapt to changing priorities.
8. Team player who is self-motivated, results-driven, and resilient.
9. Flexibility to work outside 9-5 Monday to Friday to meet the demands of the business.
10. Line management experience.
11. Excellent presentation skills.
12. Ability to communicate and motivate others, helping them to achieve their potential.
Competencies
1. Driving Results
2. Customer Focus
3. Influencing
4. Teamwork & Collaboration
5. Communication & Relationship Management
6. Living Home Instead
7. Agile Learner
Role Specific Competencies
1. Adapting to Change
2. Planning & Organising
3. Quality Focus
4. Leading Others
5. Decision Making
Qualifications
1. Line management experience
2. Strong leadership skills
3. Experience within a generalist HR team is advantageous
4. Experience around employment legislation including Enhanced Criminal Record checks, referencing, and Right to Work checks.
Additional Information
Salary £28,000 - £30,000 dependent on experience.
Driving licence and access to your own vehicle is advantageous due to rural location and community engagements.
We are based in the beautiful village of Yalding.
Benefits
1. Blue Light Card
2. Company Perk Scheme
3. Pension
4. Employee Assistance Programme
5. Onsite parking, great coffee & hot chocolate!
6. Great Social Life with like-minded people
7. Access to Trained Mental Health First Aiders
8. Working for a company committed to being a menopause-friendly employer
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