Job Summary
An exciting opportunity has arisen within our Out Of Hospital Care Collaborative (OOHCC) Division. We are looking to recruit an enthusiastic and motivated Band 3 CSW who will be a part of our forthcoming service rebranding from the Continence Service to the "Bladder and Bowel Specialist Service".
The successful candidate will be helping to deliver holistic health promotion to patients experiencing bladder and bowel problems in both individual and residential homes, as well as providing advice & support to our community teams and will be based at Heathcote House, Royal Leamington Spa Rehabilitation Hospital.
This role is for 37.5 hours with the flexibility and autonomy to work as part of a dynamic team delivering high-quality patient care and continence advice across the county to our patients, relatives, and other health professionals.
Main Duties of the Job
The Band 3 Clinical Support Worker will work as part of the community Bladder and Bowel Specialist Service to undertake high quality, caring and compassionate personal care and associated duties as delegated to them by the Bladder and Bowel nurse Specialist under their direction but not direct supervision of the registered staff and working as part of the multi-disciplinary team.
As a Band 3 Clinical Support Worker (CSW), you make a valuable and important contribution to the delivery of high-quality healthcare, supporting the registered professional in the delivery of safe, effective, compassionate patient care in the patients' home, residential homes, or a clinic room setting. This job description is to be read in conjunction with the person specification for this particular job.
About Us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust has been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition, our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa, and Shipston-on-Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways, and delivering high levels of productivity. Our values can be summed up in one sentence: We are 'Trusted to provide safe, inclusive, effective, and compassionate care'. Throughout the recruitment process, you will be asked to think about how you demonstrate these values and how they impact on your work.
Job Responsibilities
Professional Values
* To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust.
* Uphold the Trust values and standards at all times. Ensure records and documentation are maintained, kept confidential, and meet Trust standards in line with the Data Protection Act.
* Demonstrate a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team, promoting a professional and positive working environment.
* To report any accidents or incidents as described by the Trust's policy and procedures ensuring an open and transparent culture.
* To take reasonable care of the health and safety of themselves and of other persons.
* To adhere to the Trust's dress code policy, maintaining a smart appearance at all times.
* To assist other wards, departments, and teams within the Trust as and when required by service needs.
* To adhere to the Trust's IT policies regarding e-mail and internet usage.
* To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.
Clinical Practice
* To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.
* To assist in the supervision of other healthcare and support staff as directed.
* To carry out duties as specified within the Trust's approved core task list for Clinical Support Workers/Healthcare Assistants without direct supervision, which will include bladder scanning.
* To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patient's condition.
* Provide and deliver a high standard of individualised Bladder and Bowel based care under the direction but not direct supervision of the registered professional, to include advice on Pelvic floor exercises, bladder retraining, lifestyle changes i.e. healthy eating, types of fluids, and other continence products that are available.
* To report all care that has been given to patients within the team to a registered professional.
* To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.
* To assist in the preparation of patients for treatment, investigations, or procedures as directed by the registered professional.
* To keep the clinical area clean and tidy, maintaining a safe environment.
* To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.
* To chaperone or escort patients as needed under the direction of the registered professional.
* To support relatives demonstrating compassion and empathy under the guidance of a registered professional.
* To assist with the discharge process for patients as directed by the registered professional.
Communications and Interpersonal Relationships
* Welcome patients, relatives, and visitors to the clinical area, providing assistance, support, and information where required.
* Always introduce yourself in line with the Trust's privacy and dignity promises and the principles of good customer service.
* To support the service where required using Netcall to answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional.
* Communicate effectively within the multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.
* Contribute to the reporting, handover, and documentation of patient care as delegated by a registered professional maintaining confidentiality at all times.
* Report incidents, accidents, and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture.
* Use the Trust information support system and other computer systems as required by the clinical area.
Team Working
* Take all reasonable steps to ensure the safe keeping of patients' property in accordance with Trust policy.
* Promote a professional, welcoming, and uncluttered environment; keep all storage areas safe, clean, and tidy.
* To share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning.
* Ensure all waste and soiled linen is disposed of in line with Trust policy.
* Participate in audit under the direction of the registered professional.
* Clean and check of beds, bed spaces, and lockers in the patient area following discharge and in preparation for admission (inpatient areas only).
* Ensure deliveries are stored correctly and stock maintained to the required level.
* Support the housekeeper with general housekeeping duties, reporting as necessary essential cleaning needs (inpatient areas only).
Education, Training, and Personal Development
* To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation, and manual handling training.
* To complete the Trust's Clinical Support Worker/Healthcare Assistant Induction programme.
* To participate in appraisals and personal reviews and work to achieve agreed set objectives.
* To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills.
* To continue personal development in relation to identified objectives.
* Maintain up to date knowledge of changes in policies and procedures relevant to the post.
Person Specification
Qualifications
Essential
* Obtained an educational level of GCSE level A - C English and Maths or equivalent.
* NVQ /Diploma level 3 or equivalent higher apprenticeship in healthcare.
Experience
Essential
* Experience in delivering care in a healthcare or people-centred environment.
* Experience working as part of a team.
Skills
Essential
* Evidence of competence in care skills.
* Able to delegate work appropriately.
* Good written, verbal, and non-verbal communication skills.
* Competent IT skills.
* Able to present information, written and orally in an accurate, clear, and logical manner.
* Ability to organise and prioritise workload.
* Ability to write accurate and legibly in patient notes.
Desirable
* Evidence of competence in relevant specialist skills/tasks.
Personal
Essential
* Able to work as part of a team.
* Compassionate and caring nature.
* Empathetic.
* Reliable.
Other
Essential
* Pass pre-employment checks.
* Able to work flexibly over a 24-hour period.
* Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities.
* Able, with appropriate support, to work in an emotionally demanding environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
For further information visit the.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer Details
Employer Name
South Warwickshire University NHS Foundation Trust
Address
Heathcote House, RLSRH
Heathcote Lane
Warwick
CV34 6SR
Employer's Website
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