Job summary The Lakes Medical Centre Swinton is looking for an enthusiastic and experienced Medical Receptionist to join our practice team. The ideal candidate should have Excellent IT and communication skills and be able to deal with patients in a confident and caring manner. Experienced candidates working in General Practice is desirable, however full training is provided in-house so inexperienced candidates should not be discouraged. The hours we require are Monday to Friday 10.30am to 6.30pm. The closing date for applications is 14th March 2025 If you wish to apply for the position,please contact our Practice manager Moira Kinnear moira.kinnear2nhs.netor reception manager Allyson Gleadle : allyson.gleadlenhs.net or replyby post to Mrs. Moira Kinnear, Practice manager, The Lakes Medical centre, 21 Chorley Road, Swinton, M27 4AF. Main duties of the job Duties will include booking appointments, dealing with queries from patients and other staff, running the busy front of house, data entry, other general administrative duties and providing support to the clinical team. Applicants should be flexible to cover holidays and sickness where necessary. About us You will work alongside a supportive Practice Manager and 4 GP Partners, as well as working with a fantastic team of colleagues. We thrive on team building, teamwork and delivering exceptional patient care. Date posted 25 February 2025 Pay scheme Other Salary £23,615 a year Contract Permanent Working pattern Full-time Reference number A1487-25-0000 Job locations 21 Chorley Road Swinton Manchester M27 4AF Job description Job responsibilities Job responsibilities: Management of medical records Ensure that records are accurately assembled in advance of each consulting session Ensure that records are available in the instances of urgent consultation Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to Ensure correspondence, reports, results etc. are filed in correct records Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover Management of appointment system Ensure total familiarity with all appointment systems including regular and incidental variations Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist Administrative support Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date o Cytology o Pathology results o Vasectomy service o Immunisation recalls (excluding childhood immunisations) o Summarising hospital records o Appointment scheduler and sessions and associated rotas o Billing and invoices (payable to the Practice) o Orders and payments (payable by the Practice) o Meeting minutes o Accounts o Payroll and staff scheduler o Awareness of and compliance with all Safeguarding policies/guidelines o Attending training and events organised by the practice or other agencies, where appropriate o Completion of Practice Index training modules that are relevant to the role Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of vulnerable adults and children. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Job description Job responsibilities Job responsibilities: Management of medical records Ensure that records are accurately assembled in advance of each consulting session Ensure that records are available in the instances of urgent consultation Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to Ensure correspondence, reports, results etc. are filed in correct records Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover Management of appointment system Ensure total familiarity with all appointment systems including regular and incidental variations Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients Monitor effectiveness of the system and report any problems or variations to the Senior Receptionist Administrative support Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date o Cytology o Pathology results o Vasectomy service o Immunisation recalls (excluding childhood immunisations) o Summarising hospital records o Appointment scheduler and sessions and associated rotas o Billing and invoices (payable to the Practice) o Orders and payments (payable by the Practice) o Meeting minutes o Accounts o Payroll and staff scheduler o Awareness of and compliance with all Safeguarding policies/guidelines o Attending training and events organised by the practice or other agencies, where appropriate o Completion of Practice Index training modules that are relevant to the role Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of vulnerable adults and children. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Person Specification Qualifications Essential GCSE/ A levels Desirable Qualified to NVQ level 3 Experience Essential Excellent communication skills,team working skills, IT skills and ability to deal with patient in a confident and caring manner Desirable 1 year experience working as a receptionist in General practice ideally Person Specification Qualifications Essential GCSE/ A levels Desirable Qualified to NVQ level 3 Experience Essential Excellent communication skills,team working skills, IT skills and ability to deal with patient in a confident and caring manner Desirable 1 year experience working as a receptionist in General practice ideally Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name THE LAKES MEDICAL CENTRE Address 21 Chorley Road Swinton Manchester M27 4AF Employer's website https://www.thelakesmedicalcentre.co.uk/ (Opens in a new tab)