Sandwell is a thriving and diverse borough in the heart of the West Midlands, committed to delivering high-quality services to our residents and businesses.
We are proud to have been shortlisted in the ‘Most Improved Council’ category at this year’s Local Government Chronicle (LGC) Awards, a testament to our ongoing commitment to excellence and transformation. This is an exciting time to join us as we continue to make significant improvements, enhance public services, and create a better future for our communities.
About the Role
Sandwell Council is looking for a Notice Processing and Appeals Officer to join our dynamic parking team and contribute to our mission of excellence and integrity.
We are seeking a detail-oriented and dedicated Notice Processing and Appeals Officer to join our team. The successful candidate will be responsible for managing the processing of notices and handling appeals with efficiency and accuracy. This role requires strong analytical skills, excellent communication abilities, and a commitment to upholding our standards. You will be offered mentorship and guidance from the team to excel at this role.
Essential:
1. Dealing with customers, clients, and partners, and handling sensitive and confidential information.
2. Contributing to continuous improvement initiatives to enhance the efficiency and effectiveness of the notice processing and appeals function.
3. Strong analytical skills and attention to detail.
4. Excellent verbal and written communication skills.
5. Knowledge of Parking Enforcement, use of IT systems, and Customer Service experience both written and verbal.
Desired:
1. Experience in the parking industry.
2. Experience in the development and implementation of policies and procedures related to notice processing and appeals.
3. Experience using technical IT systems, including parking systems such as Chipside and DVLA.
4. Ability to produce reports for cabinet reports, press, chief officers, and FOI.
5. Process and review notices for compliance with relevant regulations.
6. Experience in notice processing, appeals, or a related administrative role.
7. Knowledge of relevant laws and regulations is an advantage.
What We Offer
1. Flexi working hours to support a healthy work-life balance.
2. Access to an attractive local government pension scheme.
3. Exclusive Employee Benefit Retail Discount.
4. Generous annual leave entitlement.
For an informal discussion, please contact Susan_Morris@sandwell.gov.uk, Highways Parking Manager.
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