Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: Catterick, to cover the North region Salary: Competitive Company car/Car allowance Full time, Permanent The Billable Works Manager is a key leadership role, responsible for overseeing the successful delivery of the annual Billable Works programme. This position demands strategic oversight, operational excellence, and client collaboration to ensure projects are completed safely, profitably, and to the highest standards. A significant aspect of the role involves establishing and managing a high-performing team dedicated to delivering the programme. The Billable Works Manager will foster a culture prioritizing safety and customer-centric delivery, aligned with VIVO's mission and values. Leadership responsibilities include motivating teams to meet delivery targets, driving quality outcomes, and encouraging innovation and continuous improvement. Managing the programme entails overseeing all aspects of project delivery, ensuring that projects are aligned with agreed budgets, legal responsibilities, and legislative standards, including JSP regulations. The role requires developing future Billable Works programmes in collaboration with stakeholders, using asset condition information to inform priorities. Complex or high-profile projects will demand direct project management oversight, with a focus on ensuring all projects have well-defined briefs, specifications, procurement plans, and tender documents. This position holds Profit & Loss responsibility for Billable Works, ensuring financial targets are met while maintaining profitability. The Billable Works Manager will proactively manage the supply chain to guarantee cost-efficiency and high-quality outcomes. Governance and compliance are critical aspects of the role, requiring the development of procedures to ensure safe and profitable project delivery while adhering to Health and Safety regulations, including CDM and Asbestos Control standards. Additionally, managing contractors within the framework of VIVO’s supply chain management policies is essential. The role involves building strong client and stakeholder relationships, serving as a key liaison for DIO and other parties. Providing regular progress updates and fostering transparency throughout the project lifecycle is crucial to ensure client satisfaction and collaboration. The Head of Billable Works will also lead efforts to reduce carbon emissions during the build phase and across the lifecycle of assets, adhering to JSP 450 guidelines. Driving innovation and implementing best practices to enhance sustainability and efficiency will further contribute to the success of the programme. What You Will Bring The position requires a strong understanding of the Facilities Management industry (reactive and planned maintenance, Hard FM), compliance, and Health, Safety, and Environmental (HSE) requirements, alongside proficiency in Microsoft Office and Maximo. Demonstrated experience in budget management and delivering profitable outcomes is essential. The ideal candidate will bring extensive experience in managing projects and term contracts, along with expertise in addressing a variety of contract and project delivery challenges. Proven experience in managing teams and providing effective project management will be crucial for success in this role. Exceptional customer service skills and the ability to build and maintain strong client relationships are also vital. Your Impact As the Head of Billable Works, you will play a pivotal role in ensuring that Vivo delivers safe, innovative, and high-quality projects that exceed client expectations. Your strategic mindset, leadership skills, and expertise in the construction industry will drive operational success, continuous improvement, and outstanding client satisfaction. What We Offer: 6% employee matched pension contribution 25 days annual leave Private medical cover for self and partner Company car/car allowance Rewards Hub VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.