Role:
Salary: £25,098, rising to £27,531 basic annually (Plus you will be entitled a shift and weekend allowance, making potential earnings £31,748 – £34,826)
Location: Forcewide. Positions are available across the force area. Please note, we are unable to guarantee you a particular location.
Hours/Contract: Full time, 37 hours
Start Date: These vacancies are for a course starting 18th August 2025. Initial classroom phase training will take 13 weeks and you must be available to attend the full training programme.
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
The role
Here at Northumbria Police, we think our region is amazing. It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us as a Police Community Support Officer (PCSO).
Not only will the role equip you with the skills and confidence to engage with local communities, help prevent crime and build valued relationships, upon successful completion of the initial training course you will also receive a Level 4 Diploma of Community Policing Practise.
As a PCSO, you will provide a visible and reassuring presence, acting as the eyes and ears of both the public and Northumbria Police. The community we serve is diverse and you could be working in either rural or urban communities. You will be part of a Neighbourhood Policing Team, engaging with local communities and partners to build positive relationships, identify community issues, and implement solutions to keep communities safe. Your responsibilities will include:
1. Handling incidents within your area and conducting initial investigations.
2. Ensuring scene preservation when necessary.
3. Providing quality service to victims and witnesses of crime and anti-social behaviour.
4. Identifying vulnerable individuals and ensuring their safety.
5. Participating in briefings, operations, and other policing activities.
6. Attending court as needed and exercising designated powers set by the Chief Constable.
What you’ll bring
7. Communication Skills: Excellent communication skills, both verbal and written. You will be able to adapt your communication style to best support the community. While you don’t have arrest powers, handcuffs, or batons, you will rely on your training, communication, and interpersonal skills to manage challenging situations.
8. Relationship Building: Approachable and adaptable to build and maintain positive relationships, making you a respected figure in the community.
9. Customer Focused: Strong focus on helping others being resourceful, diplomatic, motivated, and community-connected.
10. Prioritisation: Ability to effectively manage multiple priorities.
11. Resilient: You need to stand up for yourself and handle confrontations, but you’ll always have support from police officers and other staff. The camaraderie in this role is unique and invaluable, especially during tough times.
12. Keen to Learn: As an apprentice PCSO your on-the-job learning will also be accredited with a Level 4 Diploma in Community Policing Practice and go towards the achievement of the Police Community Support Officer Apprenticeship
As we’re a 24/7 service, you’ll need to be flexible to work shifts – days, evenings and weekends.