Portsmouth Hospitals University NHS Trust
This job is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System.
Organisations within scope are as follows:
* Hampshire and Isle of Wight Integrated Care Board
* Southern Health Foundation Trust
* Portsmouth Hospitals University NHS Trust
* University Hospital Southampton
* Solent NHS Trust
* South Central Ambulance Service
* Isle of Wight NHS Trust
The Admin Team at Portsmouth Hospitals is looking to recruit enthusiastic and dedicated clerical officers to help support the efficient and smooth running of the Diagnostic Imaging Service.
Core hours Monday - Friday 0830 - 1700 with regular rostered shifts (1200 - 2000) and 1:9 weekends (0900 - 1400 or 1400 - 2000).
Main duties of the job
The successful candidate will demonstrate excellent customer service skills, be able to work under pressure and to deadlines, contributing to:
* Receive and log all patient referrals to the department
* Receive patients and process them in accordance with Trust and departmental protocols
* Make and process patient appointments as required ensuring all requisite specialist preparations are made where applicable
* Manage and maintain the Consultants bookings
* Enter and update patient information on PAS and RIS as required
* Contact patients by letter or telephone to arrange appointments
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job responsibilities
* Respond to calls promptly using persuasiveness, empathy, tact and reassurance as required
* Report any problems and areas for system improvement
* Deal with telephone enquiries from other organisations and departments, taking appropriate action
* Support the accomplishment of Trust and departmental goals by working as a team member to communicate with other team members as appropriate
Person Specification
Qualifications
* Education to GCSE level
* Driving license
Experience
* Experience of working in a busy and challenging environment or equivalent applied learning
* Experience of working in a healthcare office environment
* Knowledge of PAS, OPD, Pathology, Radiology (training will be provided)
Skills and Knowledge
* Ability to achieve high levels of accuracy ensuring deadlines are met
* Excellent communication, interpersonal and organisational skills
* Able to deal/liaise with staff at all levels
* Able to prioritise and plan workload
* Confidentiality and discretion
* Able to work independently and recognise the importance of teamwork
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Portsmouth Hospitals University NHS Trust
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