Who We Are
Recursion is an institutionally-backed startup currently in beta mode that is redefining business intelligence and automation with agentic AI. Our mission is to deliver non-obvious insights tailored specifically to each business and to automate complex processes beyond the capabilities of traditional RPA tools. By consolidating all data into a single source of truth and making it accessible in real-time via natural language conversations, we empower enterprises to make quick, confident decisions without delays in data processing or preparation.
Objective:
We are seeking an experienced Customer Success Manager who will act as the primary liaison for our clients, ensuring successful adoption of our solutions and maintaining high levels of customer satisfaction. This role is vital in fostering long-term relationships, ensuring retention and identifying growth opportunities within our client base.
Key Responsibilities:
* Serve as the main point of contact for clients, understanding their needs and challenges to ensure they successfully adopt our solutions.
* Foster strong relationships with clients to drive loyalty and retention while identifying upsell and cross-sell opportunities.
* Monitor client health metrics and proactively address potential issues to guarantee satisfaction and success.
* Conduct regular check-ins and business reviews with clients to assess their usage and gather feedback on our products and services.
* Collaborate with internal teams (sales, product, support) to ensure seamless service delivery to our clients.
* Develop customer training and onboarding programs to streamline the adoption process and enhance user engagement.
* Advocate for clients’ needs within the organization, providing insights to improve product offerings and customer experience.
* Maintain detailed records of client interactions, progress, and outcomes to inform future strategies.
Skills and Experience:
* Bachelor’s degree in Business, Marketing, or a related field.
* Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role.
* Strong interpersonal skills, with a proven ability to build relationships and collaborate effectively with clients and internal teams.
* Excellent communication skills, both written and verbal, with the ability to present concepts clearly to diverse audiences.
* Demonstrated problem-solving abilities, critical thinking, and a proactive approach to client engagement.
* Experience working with CRM tools and customer success platforms is preferred.
* Strong organizational skills and the ability to manage multiple major client accounts simultaneously.
* Ownership: Track record of driving and delivering complete, high quality solutions to problems independently.
* Experience mentoring junior team members.
How to Apply:
Please submit your resume and a brief cover letter explaining your interest in the role and how your experience aligns with the responsibilities and qualifications.