Technical Account Manager
Technical Account Management & IT
Location: Hampton Wick/Hybrid
Contract Type: Full time/Permanent
5 hours/5 days a week
Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in Europe, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. To manage all technical aspects of our relationship with and customers directly, providing top quality pre-sales, project management, and ongoing technical account management and support.
Document customer requirements, system configuration settings and, issues and managing communication of these to the business and customer.
Gather technical data from internal departments and interpreting the material for the target audience, ensuring synergy between the commercial and technical elements of our proposals.
Become the technical subject matter expert during deployments, upgrades and migrations to a changed platform.
Provide training for Major accounts on application settings and configuration.
Provide pre-sales product demonstrations and evaluation of proof of concepts to prospective customers, and/or existing customers, during deployment and pre-sales phase.
Engage regularly with Helpdesk Support to ensure timely resolution to customer issues, providing clear channels for escalation.
Provide hand-over documentation to “business as usual” (service team).
Provide project visibility to the senior sales management team.
Have a technical background with strong knowledge of IT software and hardware. Solid IT knowledge of computer memory and processing power, different versions of Windows, storage solutions (on disk, NAS, SAN, cloud, etc.), databases (namely Microsoft SQL Server), servers and virtual machines, and network connectivity and bandwidth.
Superior stakeholder management - able to develop a trusted advisor relationship with cross-functional internal and customer teams.
Creative problem solving - able to quickly analyse issues and provide solutions for improvement.
Ideally worked as a Technical Pre/Post Sales Engineer, Pre/Post Sales Consultant or Technical Account Manager.
Degree Qualification in IT/Engineering or related subject.
Here, every challenge becomes an exciting project, every solution a collective win. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you.
Private Medical Insurance : Your health matters, and we've got you covered.
Birthday Off : Celebrate your day your way – it’s on us.
Holiday Purchase : Need more downtime? Purchase up to an additional 5 days of holiday.
Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family.
We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home.
Pension: Plan for tomorrow with our pension scheme via NEST.
As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We are committed to embracing diversity and building an inclusive culture where all employees are valued, respected and listened to. All applicants to Reveal will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.