Are you motivated by a role that supports vulnerable people?
Would you like to play a crucial role in ensuring housing sites are safe, secure, and welcoming overnight?
Are you able to deliver a high level of customer service?
This is an exciting opportunity to develop your career in an ambitious, sector-leading organisation where your contributions will be valued.
Please don't delay applying since we may interview on a rolling basis.
Location and travel: This position will be based in High Wycombe but with occasional travel to support at other One YMCA accommodation sites.
Access to a vehicle insured for business use would be an advantage.
Hours: The role is on a rota shift pattern working 4 nights a week including weekends and bank holidays.
About the role:
The ideal candidate will have experience supporting vulnerable people and may have experience in security and/or building safety. This role involves acting as the first point of contact during night hours and offering a first class, welcoming and professional service to our residents. You will be responsible for the safety and security of the service and building at night including responding to incidents, monitoring CCTV and offering help and support to residents with a variety of needs. An Enhanced Disclosure check is required for this role.
Background information:
This is an exciting time to be joining One YMCA as we embark on an ambitious plan to grow our housing service and double the impact we have across all our accommodation sites. In 2020/21 we provided over 185,030 nights of safe and secure accommodation to those most in need. Providing considerably more than just accommodation our highly experienced support and complex-needs team deliver over 23,000 housing related support sessions each year through which our housing team were able to support a total of 992 vulnerable individuals to escape homelessness and rough sleeping with 463 of our residents being helped to move-on positively into their own long term settled accommodation.
If you feel that you have the necessary skills and experience to foster a culture of excellent customer service, genuine care for residents, a strong sense of team spirit to maximise outcomes / increase the impact for residents we would welcome your application.
How to apply: Before applying, please read the attached job description. Please remember to submit your application once you have finished (by pressing the "Complete" button on the final page) or it will be marked as incomplete.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities
This is a Full Time role.
Hours per week: 42
Working Pattern: 4 Shifts A Week On A Rota Including Weekends And Bank Holidays 2130 to 0800
This is a Full Time role.
Hours per week: 42
Working Pattern: 2130 - 0800 on a rota including weekends and bank holidays