We’re excited to advertise an Access to Information Support Officer post to work within our Access to Information team; the Access to Information team is a part of the Trust’s Data Security & Data Protection service.
We’re looking for someone that works well under pressure, is motivated and organised, and will relish the opportunity to learn. This role will provide you with the opportunity to work with and interpret different pieces of legislation, it will enhance your personal and professional skillset, and help to provide you with the necessary knowledge to progress within our service.
The main duty of the role will be to help process requests for copies of personal data; these requests are made by a variety of different applicants (including patients, solicitors, the police service, etc).
The Access to Information team is made up of 11 team members and is based at Duncan Macmillan House in Nottingham, although the team currently undertake hybrid working (a mixture of working from home and in the office) – the hybrid working has been successful, efficient and is popular with the team members!
Working within the Access to Information Department you will be required to:
• Retrieve patient medical information from both paper and clinical databases such as Rio & SystmOne
• Identify and depending on the type of request redact third party information from medical data
• Read explicit medical and forensic health information as part of your job role
• Use Microsoft Outlook, Word & Adobe
• Create and maintain excellent records for the department to enable data collection and ongoing audit
• Provide a focal point for advice and support in regard to requests for information and data subject requests
• Work to strict deadlines as dictated by legislation, policies and procedures
• Work individually and as part of a team to reach consistently high targets
#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment
This role requires an individual who has the ability to multi-task and provide an efficient service under pressure. Concentration is required in varying depths depending on the task or situation at hand. Communication with clinical and non-clinical staff, members of the general public and legal representation is a factor. An ability to judge whether to work under routine and non- routine practices depending on the individual situation and act accordingly.
To provide a coherent and efficient approach to requests for access to information supporting service users, their representatives and Trust employees in relation to their rights under current data protection legislation.
The role includes an element of records management for the retrieval, maintenance and storage of records. Compliance with the Internal Policies and Procedures and National legislation such as the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, Patient Confidentiality and Caldicott Principles.
Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above, however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevant skill and pay criteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK (
This advert closes on Tuesday 25 Mar 2025
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