My client are looking to recruit a Head of Operations to play a pivitol role in the orgnisation. You will be the main point of contact with Internal Stake Holders, Clients (Local Authorities, Housing Associations etc) and 3rd Party Sub-Contractors to enable the smooth delivery of multiple schemes to deliver Renewable Energy Solutions into Domestic Properties throughout the UK to enhance Energy Efficiency and Reduce CO2. Operating under various funded schemes such as ECO4 Energy Company Obligation, installing measures such as Air Source Heat Pumps (ASHP) Internal Wall Insulation (IWI) and Solar PV, you will combine technical knowledge of our schemes, with excellent leadership capabilities, stakeholder engagement skills and practical cababilities, to drive operational success and achieve consistently high quality delivery across a diverse range of UK wide energy efficiency programmes. This will require a deep understanding of the needs and expectations of our customers and commissioning clients, ensuring operations consistently deliver an exceptional customer experience, demonstrated through transparent, accurate reporting to monitor performance. The ideal candidate will have knowledge of best practices in operations management, including process optimisation, efficiency improvements and quality control measures. You will also be able to identify potential risks to operations and proactively develop strategies to mitigate them. As the head of operations, you will understand financial metrics, cost management and lead reforecasting processes, with the ability to analyse financial data to make informed operational decisions. You will also take the lead on managing customer satisfaction and sub contractor delivery across numerous projects. This will include liaising with current and potential future clients, expanding existing service offerings and embedding new schemes as they are secured, while keeping a focus on delivering a quality output, on time and budget. Objectives Operational Efficiency and Cost Management Objective: Streamline operations to increase overall efficiency and sustainability reduce operational costs by 5% over the next 18 month review period. Key Results: Identify and eliminate inefficiencies, reduce overhead costs, and optimise processes across departments. Team Leadership and Development Objective: Develop and lead a high-performing operations team by focusing on training, and performance management. Key Results: Foster a culture of collaboration and accountability, ensure team members have clear succession plans, and maintain employee retention. Performance Metrics and KPI Management Objective: Implement and monitor KPIs to ensure operations are meeting targets for productivity, quality, and customer satisfaction. Key Results: Regular reporting outputs on key performance indicators, identifying trends, and taking corrective actions to stay /- 5%.of target Customer Satisfaction and complaints management Objective: Ensure high levels of customer satisfaction by addressing operational bottlenecks that affect customer experience. Key Results: Keep customer satisfaction scores above 93%, optimise service delivery times, and resolve customer complaints effectively and efficiently. Ensure that sustainability, excellence, and respect are embedded within the organisation’s operations and daily practices. This is a general overview of the role and responsibilites but please get in touch for more details