Service Advisor - Toyota Oxford
Reference Number: 0123445567567
Location: Toyota Oxford
Working Hours: 8am – 6pm, 1 in 2 Saturdays 8:30am – 1pm
Benefits: 25 days holiday plus bank holidays, Company Pension, Sick Pay, Group life insurance, Medical insurance, Staff discount on car servicing, Benefits programme, In-house, manufacturer & professional qualifications, Staff referral scheme
Salary: Up to £35,000 per year
Closing Date: 31/10/2024
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 32 locations across the South East, East of England and West Midlands.
We are currently expanding our business and are now offering an exciting opportunity to join the team as Service Advisor at our Toyota Oxford branch. We will provide excellent training and genuine career progression opportunities in return.
Does this sound like you?
* Proven high level of customer service skills.
* Enjoys working with people.
* Strong organisational and prioritisation skills.
* Able to take initiative and ownership of issues with a proactive can-do attitude.
* Able to multi-task and switch between tasks.
* A team player who offers help and support to others.
* Willingness to learn and keep up-to-date with product and technical information.
* Thrives in a high-pressured environment.
Highlights of this role include:
* Ensuring that we provide the highest level of after sales customer care and satisfaction at all times.
* Using a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
* Talking and listening to customers to build rapport and understand their service/repair requirements.
* Providing accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved.
* Introducing the customer to the appropriate technician to discuss details of the work that is required.
* Scheduling work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
* Encouraging the sale of genuine parts and accessories whenever possible.
* Working with colleagues and other teams across the centre to provide a seamless service to customers.
* Ensuring that each service or repair is followed up with a personal call to check the customer is happy with the service provided.
Customer & Service Orientation
* Creates a premium customer experience. Identifies and anticipates customer expectations and needs.
* Assures that customer issues are resolved and focuses on customer satisfaction.
* Communicates clearly and finds the right balance between talking and listening.
* Finds persuasive arguments and negotiates professionally with fairness and respect.
Problem Solving
* Analyses and evaluates key data quickly and applies logic and common sense.
* Makes decisions, commits to actions and takes over responsibilities with calculated risks.
Brand Identification
* Identifies with and acts in accordance with the Toyota brand and values.
* Acts as an ambassador for Toyota and the Steven Eagell Group.
Relationship Building & Team Orientation
* Easily builds relationships, is empathic and self-confident.
* Approaches others with commitment, openness and a friendly attitude.
* Facilitates interaction between team members and appreciates teamwork.
Flexibility and Desire to Learn
* Adapts quickly to unknown situations and willingly improves skills and competence.
* Shows an openness to change and strives for new ideas.
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