We are looking for a dedicated IT Support Specialist to provide exceptional 1st and 2nd Level Technical Support to our team members at the Grangemouth Sites. This is a fantastic opportunity to be part of a collaborative environment where cutting-edge laboratory systems and technologies are being implemented to meet vital business needs.
What You Will Do:
* Deliver outstanding on-site IT Technical Support to all employees, ensuring timely updates and resolutions for any IT issues.
* Utilize ITIL best practices through the Piramal Helpdesk System to effectively manage support tickets.
* Collaborate closely with stakeholders, assisting in the implementation of new lab systems and innovative technologies that align with business goals.
* Ensure compliance with regulations for systems that hold and process sensitive data.
* Contribute to IT projects and support the Piramal IT Roadmap, driving our strategies forward.
* Maintain and support IT hardware, software, and relevant documentation to ensure smooth operations.
* Conduct regular IT housekeeping tasks including daily system checks, backups, restorations, and security compliance initiatives.
* Handle ad-hoc responsibilities and projects to enhance our IT capabilities.
What We’re Looking For:
* A Bachelor’s degree in an IT-related field or equivalent experience, along with intermediate-level certifications (e.g., Microsoft Certifications, ITIL, CCNA).
* A proactive approach to technical issues, with strong problem-solving skills and a customer-focused mindset.
* Excellent communication skills to keep colleagues informed and engaged throughout the support process.
* A solid understanding of ITIL processes and the ability to apply them in a practical setting.
* Knowledge of compliance regulations related to data protection is a plus.
Why Join Us?
At Grangemouth, you’ll be part of a vibrant and dynamic team that supports innovation and collaboration. We offer competitive compensation, opportunities for professional growth, and a chance to make a real impact in a fast-paced environment.
Are you ready to take your IT career to the next level? Apply now to be part of our exciting journey at Grangemouth!