The Digital and Technology Team at Canterbury City Council are looking for a Digital Services Manager to join them. Come and join a talented team committed to driving change with modern technology. What’s in it for you? A salary of £51,760 - £59,138.39 per annum (plus £3,621 car allowance) Cost of living pay award negotiated annually as a salary increase Flexible, hybrid working - we understand the importance of a good work-life balance. We offer a generous annual leave entitlement You’ll receive 26 days of annual leave, which increases with service, plus bank holidays, PLUS 3 given days, which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more annual leave. We do not work on Bank Holidays. A fantastic local government pension scheme. We’ll support and encourage your career by providing excellent opportunities for training and development and covering your Professional Body Membership fees where essential to the role. Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets and a cycle to work scheme. Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. About this job: We’re looking for someone to manage, develop and deliver the council’s complex portfolio of digital products and platforms, including our websites, forms, CRM and connected systems, to provide coordinated, iterative, and high-quality digital services that focus on the needs of both our external and internal customers. Here’s what you’ll get up to: Lead and motivate the Digital Services Team to deliver innovative user-focused digital services that enable faster, better, and cheaper service delivery. Embed agile working practices and a strong digital culture, ensuring that the team continues to develop and maintain up-to-date skills and knowledge. Developing in-house expertise and capability around Design, Product Management, UX Research, UX/UI, Frontend Engineering and Agile Delivery disciplines. Ensure the council’s digital channels and systems are accessible to the widest possible audience, exploring options and opportunities to provide assisted pathways to council services and transactions. Translate complex aims and diverse requirements into clear and manageable plans, determining resource requirements to support delivery. Lead the development, procurement and implementation of new and replacement systems for the council’s services. Manage relationships with suppliers and strategic partners in relation to the provision of our digital services to maximise value for money while ensuring we adhere to our digital standards and secure by design principles. Working pattern: Monday to Friday, excluding bank holidays Full-time (37 hours a week) Hybrid working – a mixture of on-site and remote Contract type: Permanent About you, the ideal Digital Services Manager for the job: Your knowledge Product methodology, frameworks, and principles, including how to define a vision, create a strategy, set objectives, define measurable outcomes and metrics, and create and iterate a roadmap. Technology sector delivering a range of customer-focused high-level digital advice. Open and best-of-breed technology ecosystem principles using APIs, Microservices, etc. Data and evidence-driven decision-making. Agile methodology, culture, and ways of working GDS digital standards. Creating, iterating, publishing and managing high-quality user-centred content. Modern technology, including cloud technology, architecture, agile delivery methods and software practices. So, if this opportunity in Canterbury looks right for you, please apply today