Purpose of role
To ensure customers receive excellent-quality care and support to keep them safe and comfortable in their own homes. Compassion, good communication and organisational skills together with a calm and caring manner are vital for this important role in our company.
The ongoing field supervision of support workers while ensuring that service users' requirements are met and maintaining compliance with care standards in accordance with Local Authority policies and procedures.
Key Responsibilities & Duties
* Works as part of the Care team
* Managing Care Plans
* Carry out spot-checks and face-to-face supervision with carers
* Support the continuous development and wellbeing of carers
* Maintain proper customer care documentation
* Ensure Care Staffing Ltd provides safe, effective, timely, and high-quality care
* Check the quality of care notes and identify any gaps for improvement
* Work 3 days out on the field on shift with our clients
Work well with customers
* Keep all information about customers and their families secure and confidential
Work well with staff
* Provide care assistants with appropriate information and guidance to effectively and safely provide care and support as agreed in the care and support plan.
* Work with the Care Staffing coordinator to appropriately match care assistants to customers.
* Report changes to care schedules without delay to the coordinator, customer, and care assistant.
* Support, supervise, and assist with the training of care assistants
* Participate in the out of hours emergency on-call rota as required.
Quality improvement
* Investigate matters relating to the quality of the service and implement improvements alongside the compliance and quality manager
* Monitor the performance of care assistants and carry out spot checks at the customer’s home to ensure the service is delivered in line with company procedures
* Apply Care Staffing Ltd policies and procedures at all times and ensure that accidents and incidents are recorded, reported, and acted upon
* Ensure care and support are provided in line with regulatory requirements and the Mental Capacity Act 2005 in England and Wales
* Work effectively with all customers, their families and representatives, other social and health care professionals, and staff from Care Staffing Ltd to deliver high-quality homecare services.
Your Experience and Suitability
* Work flexibly to meet business needs
* Have a full, clean UK driving license (essential)
* NVQ level 3 in Health and Social Care qualification
* Confident working independently or as part of a team
* Lead staff and customer meetings
* Lead and participate in training activities, appraisals, and development meetings
Benefits
* Salary £12.70
* Paid holiday
* Ongoing training & support
* Pension scheme
* Become part of a friendly & supportive team
Job Type: Full-time
Pay: £13.00 per hour
Expected hours: No less than 42 per week
Benefits:
* Company pension
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Providing care: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
* NVQ Level 3 Health & Social Care (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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