Contact Centre Advisor - Pitsea, Essex
* Hybrid working – 6-month FTC (possibility to go perm)
* £13.99 per hour
We are looking for someone to join a large Housing Association team based within Essex.As a Contact Centre Advisor, you’ll be the primary point of contact for residents regarding repairs and property maintenance, providing advice and information through various channels to ensure first-time resolution. Key responsibilities include meeting individual and team performance targets, handling maintenance inquiries from leaseholders, and supporting the Neighbourhood Management team in delivering excellent housing and estate management services. You’ll strive for first contact resolution by proactively investigating and addressing residents’ concerns, ensuring they have access to the right services and that their queries or complaints are resolved efficiently. Day to Day of the role:
1. Serve as the primary point of contact for residents, handling maintenance inquiries and providing support.
2. Deliver advice and information via telephone, email, web chat, or in writing, focusing on household-related enquiries to maximise right first-time resolution.
3. Meet individual performance targets and contribute to team targets, providing cover and support for other team members as necessary.
4. Deal with routine enquiries from leaseholders regarding maintenance.
5. ...