Who You Are You are a dedicated professional with a strong educational background, having at least GCSEs in Maths and English or equivalent. You possess excellent communication skills, both verbal and written, and demonstrate proficiency in IT, notably within Microsoft Office. Your ability to listen empathetically, coupled with proven skills in handling challenging customers and staying calm under pressure, sets you apart. With a positive attitude, initiative, and enthusiasm, you excel in both team environments and working independently. Your creativity and adaptability in change processes, ability to prioritize workload, and strong negotiating skills further strengthen your profile. What the Job Involves As a Customer Support Officer, you will be the first point of contact for customer inquiries, ensuring high-quality, customer-focused service through phone, email, and video appointments. You'll address and resolve queries promptly, adhering to council policies. Responsibilities include maintaining tidy reception areas, processing payments, and accurately logging requests. You'll support services, such as tramway and street lighting, while managing stock reconciliation. The role demands flexibility, and participation in corporate responsibilities, like upholding health and safety standards and contributing to equality practices. You’ll often liaise with team members and escalate unresolved queries to supervisors to ensure effectiveness. Safeguarding children and vulnerable groups as per corporate policies is also part of your remit.