Job summary We are currently seeking a Patient Support Receptionist to join our friendly team at Putnoe Medical Centre/Walk in Centre. The role will be 22 hours per week Monday to Friday to ensure cover, This will include a late shift. Monday: 8.00am - 12.00pm Tuesday: 12.30pm - 18.30pm Wednesday 14.00pm - 17.30pm Thursday: 13.00pmv- 17.30pm Friday: 8.00am - 12.00pm The ideal candidate must be highly motivated individual who is able to work as part of a team. Some experience of working as a Medical Receptionist is desirable but not essential as full training will be given. We thank all applicants for their interest, but only those selected for an interview will be contacted. Main duties of the job We are looking for an enthusiastic, highly motivated individual who is able to work as part of a team and be flexible. The ideal candidate will be positive and friendly with excellent customer service skills. the role will be expected to provide support to clinical colleagues in the execution of administrative tasks and general assistance to the Practice team. As the face of Putnoe Medical and Walk-in-Centres it is essential s/he projects a positive and friendly image to patients and other visitors, either in person or via the telephone. About us We are a GP practice and Walk in Centre located in Bedford. We are a large Practice with enthusiastic friendly staff in our team. We are currently seeking a receptionist to join our friendly team to provide care to our patients. Date posted 17 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2116-25-0001 Job locations 93 Queens Drive Bedford MK41 9JE Job description Job responsibilities - open up reception area - log on front and back reception computers - check for incoming faxes - check and enable surveillance video equipment as necessary - unlock script and notes cabinets - unlock patient access entrance - empty letter box - check stationery at front desk - check doctors rooms have correct signs on doors - update daily Duty Doctor / WiC info on the whiteboard in reception - telephone patients listed on computer systems re results/letters - tidy waiting room and leaflets Evening Patient Support Receptionists Daily Tasks - check any notes for next morning surgery - close down the reception area - log off front and back reception computers ensuring that all users are logged out of clinical system - enable any answer phones as necessary - lock script and notes cabinet - ensure patient access entrance is locked and automatic mechanism is disabled - undertake security checks of consulting rooms Weekly Patient Support Receptionist Duties Check travel box and make appointments as necessary Administration - To have thorough knowledge of all Practice procedures - To work in accordance with written protocols - Pulling/filing notes for surgeries and update as necessary - Fax and photocopy as requested Reception - Receiving patients, consulting with members of staff - Handling completed repeat prescriptions to patient and checking names and address - Be able to cover all reception positions as necessary Appointments - Process requests for appointments today and in the future from patients by telephone and in person - Deal with visit requests Computer - Process patients change of address-computer data and medical records (have knowledge of Practice area - Process repeat prescription requests in accordance with Practice guidelines Telephone - Have working knowledge of telephone system, during and after hours Other Tasks - Ensure building security have thorough knowledge of doors/windows/alarm - Any other tasks allocated by Senior Receptionist / Shift Leader Job description Job responsibilities - open up reception area - log on front and back reception computers - check for incoming faxes - check and enable surveillance video equipment as necessary - unlock script and notes cabinets - unlock patient access entrance - empty letter box - check stationery at front desk - check doctors rooms have correct signs on doors - update daily Duty Doctor / WiC info on the whiteboard in reception - telephone patients listed on computer systems re results/letters - tidy waiting room and leaflets Evening Patient Support Receptionists Daily Tasks - check any notes for next morning surgery - close down the reception area - log off front and back reception computers ensuring that all users are logged out of clinical system - enable any answer phones as necessary - lock script and notes cabinet - ensure patient access entrance is locked and automatic mechanism is disabled - undertake security checks of consulting rooms Weekly Patient Support Receptionist Duties Check travel box and make appointments as necessary Administration - To have thorough knowledge of all Practice procedures - To work in accordance with written protocols - Pulling/filing notes for surgeries and update as necessary - Fax and photocopy as requested Reception - Receiving patients, consulting with members of staff - Handling completed repeat prescriptions to patient and checking names and address - Be able to cover all reception positions as necessary Appointments - Process requests for appointments today and in the future from patients by telephone and in person - Deal with visit requests Computer - Process patients change of address-computer data and medical records (have knowledge of Practice area - Process repeat prescription requests in accordance with Practice guidelines Telephone - Have working knowledge of telephone system, during and after hours Other Tasks - Ensure building security have thorough knowledge of doors/windows/alarm - Any other tasks allocated by Senior Receptionist / Shift Leader Person Specification Qualifications Essential Good general education including GCSE Maths and English or equivalent Knowledge and Skills Essential Excellent customer service skills Excellent verbal and written communication skills Good IT skills, Good time management Able to demonstrate compassion, empathy and understanding Desirable Knowledge of using Systmone Person Specification Qualifications Essential Good general education including GCSE Maths and English or equivalent Knowledge and Skills Essential Excellent customer service skills Excellent verbal and written communication skills Good IT skills, Good time management Able to demonstrate compassion, empathy and understanding Desirable Knowledge of using Systmone Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Putnoe Medical Centre Address 93 Queens Drive Bedford MK41 9JE Employer's website https://www.putnoemedicalcentre.co.uk/ (Opens in a new tab)