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Senior Complaints Officer, Greater London
Client:
Location:
Greater London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
126cb0d79cb4
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
An exciting opportunity has arisen to join the Council’s Complaints Service as a Senior Complaints Officer.
This role is required to ensure the compliance of the Councils’ statutory obligations under children’s, adults and public health complaints legislation as well as investigating complex corporate complaints and writing detailed responses to residents.
The post holder will provide advice and guidance to residents and other stakeholders including senior managers within all Council services and also lead on the completion of Ombudsman casework.
Knowledge and experience of complaints management is essential as is the use of an electronic case management system.
For further information about this role, please contact Mr Usman Zia.
Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.
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