Care Coordinator - Home Care
Location: Lowestoft, Suffolk
Salary: £30,000 per year (depending on experience)
Type: Permanent
Shift: Day shifts
Bonuses: Potential bonuses as the branch's hours increase
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About the Role:
As a Care Coordinator, your role will be central to ensuring that people in the community receive the best possible care. You'll be in charge of organising care rotas and supporting the care team. Your main duties will include:
• Scheduling Care: You'll be responsible for managing the daily schedules for care staff and ensuring everyone is in the right place at the right time. This involves making sure that all the rotas are completed and available for staff promptly.
• Maintaining High Standards: It’s essential that care is always delivered with respect for the service users' dignity and independence. You'll also be helping with keeping their homes safe and comfortable, and making sure their needs are met on a daily basis.
• Training and Support: You’ll help care staff by providing training and support to ensure they’re delivering the best care, including ensuring safe medication administration.
• Overseeing Shifts: If the Home Care Manager is away, you’ll take charge of the care shifts, helping to make decisions about staff allocation, and managing any issues that might come up during the shift.
• Keeping Records: You'll also make sure the care provided is properly documented and in line with the service users’ care plans. This includes checking that all care records are accurate and up to date.
• Health and Safety: You will need to follow health and safety policies and make sure everything is in line with Kingsley Home Care Services' rules and regulations. You'll also need to handle any concerns about the service and keep everything confidential.
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Key Duties and Responsibilities:
1. Managing Care Schedules:
o You’ll plan and organise the schedules for a team of care staff, making sure the shifts run smoothly.
o Ensuring all rotas are ready for staff well in advance.
2. Working with the Care Team:
o Work with a team of care workers to provide excellent care to our service users.
o Make sure that all staff are up to date with their training and feel confident in their roles.
3. Delivering Quality Care:
o Ensure that the personal care of service users is always done respectfully and to a high standard.
o Monitor the physical environment to make sure it’s safe and welcoming for service users.
4. Training and Development:
o Provide ongoing training to ensure staff are confident in their work, including medication administration and other essential tasks.
o Regularly assess and train staff to keep them on top of their roles.
5. Health & Safety and Confidentiality:
o Follow all health and safety policies to protect staff and service users.
o Maintain confidentiality and ensure all data related to service users is protected.
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Skills and Experience:
• Experience: You need at least 2 years of experience as a Care Coordinator, ideally in a community setting.
• Organisation: You should be able to manage a large team of care staff and ensure all care schedules run smoothly.
• Teamwork: You’ll need to be comfortable working as part of a team or independently when needed.
• Training: You should be willing to undertake further training (like an NVQ) to improve your skills.
• Time Management: You’ll need to be able to prioritise tasks and manage time effectively, especially during busy periods.
• Empathy: A caring attitude and understanding of service users' needs is essential. You must always be patient and respectful.
• Decision Making: You should be able to make clear and balanced decisions, especially when there are changes or issues with the schedules.
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Benefits:
• Comprehensive Induction and Training Programme: Receive thorough training to get you up to speed and develop your skills.
• Opportunities for Career Development and Progression: Clear paths for career growth within the company.
• Employee Assistance Programme: Support for personal and professional challenges.
• Blue Light Card Scheme: We’ll reimburse the enrolment fee for this fantastic scheme, which offers discounts on holidays, days out, and over 15,000 national brands.
• Full DBS Disclosure Paid For: We’ll cover the cost of your DBS check.
• Uniform Provided: Your uniform will be provided at no cost to you.
• Enhanced Pay for Bank Holidays: You’ll receive extra pay for working on bank holidays.
• Flexible Working Hours: The role offers flexible working hours, including weekends and bank holidays as required.
• Bonuses for Branch Growth: As the branch hours increase, you’ll be rewarded with bonuses.
• Access to a Pool Car: You’ll have access to a pool car for work-related travel.
• 25 Days Annual Leave: Plus, bank holidays on top.
• Employee Wellness Health Assured Benefit Programme: Access to wellness support to help you stay healthy.
• Employee Benefits & Discount Scheme: Access discounts on a variety of products and services.
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For more information: Contact Emma Brown at 01206 584170 (option 2).