IT Infrastructure Support Technician
Job Type: Permanent
Hours: Full-time
Salary: £28,000 - £30,000 DOE
Location: Carlisle
NXT Recruitment is proud to be supporting an award-winning business in Carlisle again to recruit for an IT Infrastructure Support Technician.
As an IT Infrastructure Support Technician, you will assist system users with computer support and IT maintenance - from the initial customer request through to the final resolution. You’ll troubleshoot and resolve issues relating to hardware, networking, operating systems, and applications while effectively communicating technical advice to non-technical audiences.
Responsibilities
* Deliver 1st line technical support by monitoring and prioritising user requests via the IT helpdesk system, ensuring tickets are assigned, resolved, and closed within SLAs.
* Provide IT support across all group sites, including troubleshooting and resolving software and hardware issues.
* Respond to system alerts and escalate issues when necessary.
* Monitor and maintain backup systems across the business.
* Assist in the installation and configuration of new servers, networking infrastructure, and other IT equipment at various locations.
* Configure and maintain computers, tablets, and mobile phones for users across the group.
* Manage and configure telephony systems.
* Provide support for Office 365 applications.
* Collaborate with t...