Job Title: AVIT Analyst Location: London Key Responsibilities Testing new technology and firmware versions for future deployment Raising and resolving issues on ITSM Managing the digital signage mailbox, phone line to resolve any issues users have Provide access and train users on Appspace globally Registering BrightSign players globally and updating inventory to reflect changes Open tickets and arrange calls with Appspace directly with any issues that can’t be troubleshooted locally Managing the AV Support mailbox and phone line Scheduling technicians to attend all support requests Educate and inform clients on current AV booking, WebEx, Zoom, TP procedures Remotely troubleshoot issues within EMEA meeting rooms and support ad hoc requests Meeting room support within all meeting rooms located in London Granting onsite access to external visitor for the London, Bromley, Camberley and Chester offices Live troubleshooting telepresence/WebEx escalations where the issues have impacted meetings – EMEA Stock control and justification for consumables sign off Ad-hoc requests for assistance with spot checking TP meetings, making sure that they have been booked, WebEx/Zoom SIPs have been linked correctly on TMS Updating documents on the BAU SharePoint to keep items relevant Updating site meeting room guides within London, Bromley, Chester, Dublin, Paris and Frankfurt Rota Cover for all AV teams Further Details Salary: Dependant on experience Reporting to: AV Services Manager Department: FM Hours: 9 hours shifts (one hour lunch) to be worked between the hours of 07:00 – 19:00, Mon to Fri