Job summary A busy role within a practice based in Bushbury, Wolverhampton serving 14500 patients. The position is for 25 hours per week, Monday to Friday covering 08.00-6.30 pm, with participation in the rota for a Saturday between 09.00-13.00. Salary is negotiable. Previous experience in a GP practice or health care setting is preferable, however team leading is essential as is the ability to organise and prioritise daily workloads. Main duties of the job Managing a team of 14 reception staff alongside providing a reception service to patients Supporting/organising clinical and reception rota Administrative duties About us Prestbury Medical Practice is based in Bushbury, Wolverhampton. The practice relocated to purpose-built premises in July 2023. We have 6 GP Partners with 4 salaried GP's and a team of clinical and administrative teams. We are part of Wolverhampton North Network and are one of 7 practices within the network. We offer 5 weeks annual leave, Bank Holidays (pro-rata), free on site parking, uniform and NHS Pension. Date posted 20 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1181-25-0000 Job locations Prestbury Medical Practice Broadway Bushbury Wolverhampton WV10 8EA Job description Job responsibilities Rota Organise clinical rotas and co-ordinate leave requests Update appointments system for leave/duty changes Set up and maintain computerised appointment system for all services Arrange locum cover, where needed Complete staff rotas, including weekend cover Liaise with management team concerning staffing and organisation of work Attend Partners meetings as necessary. Patient services Participate in the reception rota, including weekend cover Oversee the appointment system for the practice Administration of patient prescriptions (manually and computerised). Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice. Deal with telephone enquiries from patients and general public Manage phone system and issues Staff Support staff induction, training, appraisals and ongoing review Monitor staff attendance and leave requests Ensure practice policies are followed and maintain administrative records Liaise with other members of the primary health care team, including external teams Ensure fire safety/alarm protocols are adhered to Ensure staff are appropriately trained, supervised and are aware of practice protocols Administration Responsible for administration and maintenance of petty cash Administer patient cash payments for services provided I nformation Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures Assist with production and upkeep of Practice Procedures documents Manage paperwork systems including post, internal and external Have a working knowledge of all software and hardware A detailed job description is available from Natalie Bettles at natalie.bettlesnhs.net. Interviews are being held on Thursday 13th February 2025. Job description Job responsibilities Rota Organise clinical rotas and co-ordinate leave requests Update appointments system for leave/duty changes Set up and maintain computerised appointment system for all services Arrange locum cover, where needed Complete staff rotas, including weekend cover Liaise with management team concerning staffing and organisation of work Attend Partners meetings as necessary. Patient services Participate in the reception rota, including weekend cover Oversee the appointment system for the practice Administration of patient prescriptions (manually and computerised). Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the Practice. Deal with telephone enquiries from patients and general public Manage phone system and issues Staff Support staff induction, training, appraisals and ongoing review Monitor staff attendance and leave requests Ensure practice policies are followed and maintain administrative records Liaise with other members of the primary health care team, including external teams Ensure fire safety/alarm protocols are adhered to Ensure staff are appropriately trained, supervised and are aware of practice protocols Administration Responsible for administration and maintenance of petty cash Administer patient cash payments for services provided I nformation Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures Assist with production and upkeep of Practice Procedures documents Manage paperwork systems including post, internal and external Have a working knowledge of all software and hardware A detailed job description is available from Natalie Bettles at natalie.bettlesnhs.net. Interviews are being held on Thursday 13th February 2025. Person Specification Qualifications Essential Supervisory/Team leading experience. Desirable GCSE qualification in English and Maths Previous experience in health care setting or GP practice Previous customer service/reception experience Person Specification Qualifications Essential Supervisory/Team leading experience. Desirable GCSE qualification in English and Maths Previous experience in health care setting or GP practice Previous customer service/reception experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Prestbury Medical Practice Address Prestbury Medical Practice Broadway Bushbury Wolverhampton WV10 8EA Employer's website https://www.prestburymedicalpractice.co.uk/ (Opens in a new tab)