Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive.co.uk for additional roles across engineering, production, warehouse & transport operations.
Logistics Customer Service Executive
Min £23.5k - £25k+ EXCEPTIONAL PACKAGE & PROSPECTS
Mon Friday
Didcot, Oxfordshire
HYBRID ROLE: Minimum 2 days per week in the office. The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.
Our client is a leading global Non-Food FMCG Distributor who is currently recruiting for a fantastic Customer Service Executive at their state of the art site in Didcot. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of their industry.
Summary
Dealing with all aspects of contact internal and external to the business, including providing first class service to a global customer base.
Responding to e-mails and telephone calls
Duties
1. Processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:
2. Proactively liaising with both customers and clients to maintain a first class working relationship
3. Preparing and processing orders/claims received
4. Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time.
5. Liaising with, and collaboratively working with, the Operations team and Credit Services team
6. Working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
IDEAL Candidate
1. Proven experience of working in the following roles and or industries: Distribution, Logistics, Customer Service, Telesales, Call Centre.
2. Provides outstanding service & strong relationships with a personal touch
3. Solution-focused
4. Exceptional communication skills
5. Excellent planning & organisational skills
6. Experience of all related IT software packages i.e. MS Office, Outlook etc.
Benefits
1. 33 days annual holiday including Bank Holidays
2. Pension Plan and Life Assurance schemes
3. Company enhanced family policy including maternity, paternity and shared parental
4. Reward programme giving discounts, savings and cash back at numerous retailers
5. 2 Community Days per year
6. Cycle to Work scheme
7. Eye care vouchers
8. Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
9. Wide-ranging training library
10. Development Programmes including Mentoring
11. Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party
12. Many employee networks to join
13. Free onsite parking
14. Free tea and coffee
15. Creating an environment of inclusion so everyone can be their true self
This is a fantastic opportunity we look forward to your application.
Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C's, Privacy Policy and Disclaimers which can be found at strive.co.uk.
#J-18808-Ljbffr