Job Title: Service Desk Manager
Location: Newcastle-Upon-Tyne
Salary: Up to £55,000 + Package
The Client
Our client are the worlds largest HVAC and Air Source Heat Pump manufacturer and fastest growing brand of HVAC products in the UK, and in supporting further growth are looking to expand our team in many of the key areas of our business.
We are currently recruiting for an Air Source Heat Pump Service Desk Manager based at our clients head office in Newcastle to provide technical support on their range of renewable technologies for their growing installer network.
The Role of Service Desk Manager - Air Source Heat Pumps
As a technical support engineer, you will handle post-sale technical enquiries including fault finding, product information, spare parts and more from our installer network. You will be given training in all manufactured products and intrusted to provide the best technical support to our clients customers and engineers.
Key Responsibilities of the Service Desk Manager - Heat Pumps
1. Managing a dedicated technical team for heat pumps that covers technical queries, service visits, breakdowns, spare parts and more.
2. Ensuring customers receive...