Company description - An exciting opportunity to join one of the Sunday Times' 100 Fastest Growing Businesses with a supportive and encouraging team culture.
Furniturebox is a fast-growing online furniture business dedicated to beautiful, quality, and affordable products backed with exceptional customer service. Offering free next day delivery up until 8pm, free returns, a 2-year guarantee and an average 4.9 out of 5 stars on Trustpilot with 8,000+ reviews. The two Directors (and Co-Founders) have big plans to continue growing to become the biggest and best furniture company in the UK, USA and globally.
Role Summary - The main responsibilities will be to support internal teams, take ownership of systems administration and act as a second line support service to the business. You will play a critical role in bridging the gap between our development and operational teams, fostering seamless collaboration and ensuring efficient software delivery. This is a fantastic opportunity for someone with a keen interest in developing their existing IT skills to join a team actively leveraging industry leading technology. This is the ideal step up for a candidate who has experience on an IT helpdesk who is looking to progress into a more focused role.
This role will be a hybrid position requiring 2-3 days a week at the Chippenham Head Quarters and adhoc to travel to Warminster and Bristol sites.
After training the role will also offer experience with involvement in the development, implementation, and management of iPaas project, the deployment of Power BI reporting.
Duties and Responsibilities
Reporting directly to Head of Technical Operations you will be:
* Acting as the escalation point to our IT helpdesk technician, responding promptly to internal support tickets and service issues, as an escalation point within the tech team, potentially managing multiple enquiries, and balancing priorities. To provide in-depth troubleshooting of the Companies IT services.
* Working alongside wider Tech team to ensure the company's systems are performing correctly.
* Responsible for managing, maintaining, and troubleshooting our expanding IT Infrastructure.
* Supporting the IT Team in a technical capacity to deliver IT projects within time and budget. Supporting with building, testing and delivery of projects including implementation, issue diagnosis and fixes and upgrades. Researching and evaluating new technologies and solutions to improve IT systems and operations.
* Help drive efficiency within the tech stack where possible – deliver suggestions and help role out projects where applicable.
* Help develop and improve detailed process and procedure documentation to support IT operations proactively making recommendations to improve processes
* Prepare and maintain written technical documentation including system builds and configuration
* Produce reporting on system usage, uptime and tech department spend on a monthly basis and present to the Head of Technical Operations.
* Assist in supporting the Warehouse with technical support on the Peoplevox WMS software and testing new shipping integrations. Offering in person and remote second line support to Chippenham and Warminster warehouses as and when necessary.
* Supporting internal teams looking after Brightpearl ERP, Peoplevox WMS and various REST API based applications – Monitor quality and stability of existing interfaces and integration processes and troubleshoot issues, using tools such as performance monitor, event viewer, task manager, etc
* Take ownership of company Cyber Security projects, apply an understanding of cyber threats, hazards, risks, controls, measures and mitigation to protect organisations and people, ensuring compliance with relevant security standards, frameworks, and regulations.
* Process vulnerability data to provide reports, insights and metrics, that aid in the risk-based approach to vulnerability management.
What do we need from you?
Requirements:
* You will have experience in an IT operations position or similar role within e-commerce or retail industry and who is enthusiastic about technology.
* Excellent problem-solving and analytical skills, a strong can-do mentality and strategic mind-set, good interpersonal skills and the ability to communicate with colleagues at all levels.
* Possess a solid grasp of fundamental computer science concepts and have a track record of solving complex problems.
* Ability to translate business requirements into technical requirements and liaise with developers.
* Strong MS Office skills across PowerPoint, Excel, and Word
* Drive a culture of excellence, accountability, and innovation
* Ability to work independently as well as collaboratively with a team to meet deadlines.
Nice to have/After training:
* Experience of an E-Commerce tech stack including cloud-based ERP systems and REST or SOAP API integration is preferred but not essential, and existing skills in IPaas or Power BI would be desirable; however, training will be provided.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* On-site parking
* Sick pay
* Work from home
Schedule:
* 8 hour shift
* Monday to Friday
Ability to commute/relocate:
* Chippenham: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
* What is the highest level of IT qualifications you hold?
Experience:
* IT Operations: 2 years (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: Hybrid remote in Chippenham
Application deadline: 21/03/2025