Job summary This new post provides an exciting opportunity to the successful candidate to help shape services and oversee day to day operations of Battersea Primary Care Network. Working closely with the Clinical Director and PCN Manager you will manage day to day finances, assist with HR and staffing and ensure we meet our financial and operational targets. The post holder will also support the PCN Manager in ensuring compliance with CQC and other legal obligations. Main duties of the job Main responsibilities of the role are: Building good working relationships with all parties to support delivery of care to patients Offer day to day support for staff working for the PCN based in practices and be first contact for any concerns or issues Liaise with practices to ensure excellent communication regarding all PCN matters Manage day to day finance including invoicing, payments, bank reconciliation, and support the PCN Manager and Clinical Lead in budgeting, cash flow and profit and loss reports Monitor and evaluate clinical services provided by the PCN to practices Assist in all HR, including attendance and absence management, training and onboarding checks Support the managing team in successful in ensuring clinical governance, including registration and compliance with CQC requirements Provide IT support, including onboarding and offboading staff About us Battersea Primary Care Network (PCN) is a vibrant and diverse healthcare organisation dedicated to providing exceptional primary care in North Battersea. We are a network of five GP practices serving a community of over 57,000 patients and working together to build a healthier Battersea. Our core values are collaboration, innovation, and a deep commitment to health equity. We believe in empowering patients to take charge of their well-being. We share resources to develop and manageteamsof healthcare professionals who provide comprehensive, excellent care. These include: Care Coordinators Community Health and Wellbeing Workers First Contact Physiotherapists Health and Wellbeing Coaches Mental Health Professionals Paramedics Pharmacists and Pharmacy Technicians Physician Associates Social Prescribers We currently employ 30 staff, both directly and via third party employers. This role is site based, working from the 5 sites on a rotational basis. Date posted 09 January 2025 Pay scheme Other Salary £42,000 to £45,000 a year Contract Permanent Working pattern Full-time Reference number M0074-25-0001 Job locations 3 Austin Road Battersea London Wandsworth SW11 5JP Job description Job responsibilities Operational Responsibilities Build good working relationships with the Clinical Directors, Practice Managers and Clinical Leads at each practice and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access) Ensure CQC compliance, including carrying out all necessary risk assessments and monitoring across the 5 standards Oversee clinical sessions provided by all ARRS staff, including management of EMIS, patient access and staff attendance. Monitor and evaluate clinical services provided by the PCN (including utilisation and attendance) helping to ensure value for money Ensure timely recording, investigation and response to significant events, ensuring learning and best practice is shared across the organisation and other relevant groups. To gather and submit data related to PCN activities, funding and targets, ensuring date is accurate, complete and submitted on time. To support the recruitment, induction and training of new staff To ensure all staff mandatory training is up to date, amending training requirements as necessary to comply with CQC/other training bodies. To liaise with third party employers to ensure all HR policies are adhered to, maintaining staff records in accordance with PCN policy Oversee annual leave arrangements for PCN staff including allocation, record keeping and informing practices and arranging cover as needed, ensuring the annual leave policy is administered fairly. Administer sickness absence policy, informing practices when staff are off sick, record absences on Teamnet and run monthly reports for the PCN Manager Monitor staff attendance and lateness, running monthly reports for the PCN Manager To assist the PCN Manager in HR and other matters as required To assist the PCN Manager is ensuring policies are up to date and in accordance with any requirements To assist the PCN in the investigation and response to complaints To assist the PCN Manager in ensuring compliance with all GDPR, data security and confidentiality requirements Liaise regularly with Team leaders to ensure service requirements are being met To ensure compliance and completion of Data Security and Protection Toolkit To provide administrative support for projects and meetings including taking and circulating minutes Following up on actions from meetings and updating the action log prior to the next meeting; Setting up meetings and checking attendee availability; PCN Leadership Team support - Co-ordinating diaries Managing communications to the PCN Team Project updates and other PCN updates as required by the PCN Manager; Notification of PCN events and meetings; PCN newsletter. To provide IT support for PCN staff; including IT/EMIS induction for new PCN staff and setting up and supporting Smartcard use Liaise with the Wandsworth Primary Care Team to request hardware for ARRS staff (laptops etc); Manage the PCN asset register for hardware; Run EMIS searches and audits as required by PCN leadership team to facilitate reviews of clinical services and progress towards PCN DES and Investment and Impact Fund (IIF) targets; Set up clinical session templates with correct appointment mapping and add EMIS clinical sessions for all Battersea PCN staff; Liaise with website provider to develop practice websites and update news items and website information for all PCN practices where required; Provide IT support for PCN staff and projects as required Maintain information on Teamnet and Practice Index Monitor and administer swlicb.battersea.pcnnhs.net Finance Responsibilities Manage day to day administration of finances, including invoices, payments and banking, including bank reconciliation in an accurate and timely manner Claiming and processing ARRS and other funding, including reimbursements to practices as required Support the PCN Manager in budgeting, cash flow, profit and loss and NHS Pensions (including POL) Preparation and maintenance of finance spreadsheets and reports as required Support in year end and other submissions to accountants Administration of NHS or alternative pension scheme using POL and submission of payments.This includes timely submission of joiners and leavers, and annual updates. Processing payroll payments to staff and HMRC using IRIS Job description Job responsibilities Operational Responsibilities Build good working relationships with the Clinical Directors, Practice Managers and Clinical Leads at each practice and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access) Ensure CQC compliance, including carrying out all necessary risk assessments and monitoring across the 5 standards Oversee clinical sessions provided by all ARRS staff, including management of EMIS, patient access and staff attendance. Monitor and evaluate clinical services provided by the PCN (including utilisation and attendance) helping to ensure value for money Ensure timely recording, investigation and response to significant events, ensuring learning and best practice is shared across the organisation and other relevant groups. To gather and submit data related to PCN activities, funding and targets, ensuring date is accurate, complete and submitted on time. To support the recruitment, induction and training of new staff To ensure all staff mandatory training is up to date, amending training requirements as necessary to comply with CQC/other training bodies. To liaise with third party employers to ensure all HR policies are adhered to, maintaining staff records in accordance with PCN policy Oversee annual leave arrangements for PCN staff including allocation, record keeping and informing practices and arranging cover as needed, ensuring the annual leave policy is administered fairly. Administer sickness absence policy, informing practices when staff are off sick, record absences on Teamnet and run monthly reports for the PCN Manager Monitor staff attendance and lateness, running monthly reports for the PCN Manager To assist the PCN Manager in HR and other matters as required To assist the PCN Manager is ensuring policies are up to date and in accordance with any requirements To assist the PCN in the investigation and response to complaints To assist the PCN Manager in ensuring compliance with all GDPR, data security and confidentiality requirements Liaise regularly with Team leaders to ensure service requirements are being met To ensure compliance and completion of Data Security and Protection Toolkit To provide administrative support for projects and meetings including taking and circulating minutes Following up on actions from meetings and updating the action log prior to the next meeting; Setting up meetings and checking attendee availability; PCN Leadership Team support - Co-ordinating diaries Managing communications to the PCN Team Project updates and other PCN updates as required by the PCN Manager; Notification of PCN events and meetings; PCN newsletter. To provide IT support for PCN staff; including IT/EMIS induction for new PCN staff and setting up and supporting Smartcard use Liaise with the Wandsworth Primary Care Team to request hardware for ARRS staff (laptops etc); Manage the PCN asset register for hardware; Run EMIS searches and audits as required by PCN leadership team to facilitate reviews of clinical services and progress towards PCN DES and Investment and Impact Fund (IIF) targets; Set up clinical session templates with correct appointment mapping and add EMIS clinical sessions for all Battersea PCN staff; Liaise with website provider to develop practice websites and update news items and website information for all PCN practices where required; Provide IT support for PCN staff and projects as required Maintain information on Teamnet and Practice Index Monitor and administer swlicb.battersea.pcnnhs.net Finance Responsibilities Manage day to day administration of finances, including invoices, payments and banking, including bank reconciliation in an accurate and timely manner Claiming and processing ARRS and other funding, including reimbursements to practices as required Support the PCN Manager in budgeting, cash flow, profit and loss and NHS Pensions (including POL) Preparation and maintenance of finance spreadsheets and reports as required Support in year end and other submissions to accountants Administration of NHS or alternative pension scheme using POL and submission of payments.This includes timely submission of joiners and leavers, and annual updates. Processing payroll payments to staff and HMRC using IRIS Person Specification Knowledge and Skills Essential Excellent organisational and management skills Excellent written and oral communication skills Excellent people skills with proven ability to build positive working relationships with staff and external stakeholders Good understanding and commitment to equality Good problem solving skills, with an ability to prioritise and respond to sudden unexpected demands Excellent understanding and working knowledge of finance in an NHS organisation Desirable Flexibility and ability to adapt Qualifications Essential GCSE grade A to C in English and Maths (or equivalent) Desirable Accreditation with Xero Book keeping or accountancy qualification Educated to degree level Experience Essential Previous experience working for a PCN or GP practice Experience in working at manager level, including good experience of HR processes Experience working with finance, including book-keeping, bank reconciliation and preparation of end of year accounts Experience using Xero Proficient IT skills and experience of providing support with IT problems such as access to software Experience building working relationships with staff, managers and a variety of stakeholders Minute and note taking experience Desirable Experience managing practice or PCN finance Experience in managing HR processes Experience using EMIS scheduling and searches Experience writing practice/PCN policies Experience managing Smartcard access Experience with NHS pensions and POL Person Specification Knowledge and Skills Essential Excellent organisational and management skills Excellent written and oral communication skills Excellent people skills with proven ability to build positive working relationships with staff and external stakeholders Good understanding and commitment to equality Good problem solving skills, with an ability to prioritise and respond to sudden unexpected demands Excellent understanding and working knowledge of finance in an NHS organisation Desirable Flexibility and ability to adapt Qualifications Essential GCSE grade A to C in English and Maths (or equivalent) Desirable Accreditation with Xero Book keeping or accountancy qualification Educated to degree level Experience Essential Previous experience working for a PCN or GP practice Experience in working at manager level, including good experience of HR processes Experience working with finance, including book-keeping, bank reconciliation and preparation of end of year accounts Experience using Xero Proficient IT skills and experience of providing support with IT problems such as access to software Experience building working relationships with staff, managers and a variety of stakeholders Minute and note taking experience Desirable Experience managing practice or PCN finance Experience in managing HR processes Experience using EMIS scheduling and searches Experience writing practice/PCN policies Experience managing Smartcard access Experience with NHS pensions and POL Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Battersea Primary Care Network Address 3 Austin Road Battersea London Wandsworth SW11 5JP Employer's website https://www.batterseapcn.nhs.uk/ (Opens in a new tab)