Job Title / Position: Service Contracts Administrator Job Ref no: QUEST13 Position Type: Permanent Branch Location: Recruitment agency in Luton Work Location: Luton Apply now Salary: Competitive Shifts / Hours: Monday to Thursday 9.30am to 6pm - Friday - 10.30am - 6pm Job Description: Service Contracts Administrator Luton, Bedfordshire Full time- Permanent (Role includes weekend and bank Holiday working on a rota basis) Main Tasks and Responsibilities ? Execute the delivery of high-quality service contracts administration & management, consistent with global standards, complying with local and legal requirements. ? Manage & build relationships with key account clients ? Support the Service Sales Director in winning contracts by accurately quoting, writing contracts & efficiently processing won contracts, via Salesforce. ? Maintain compliance with service contracts, ensure that all stakeholders understand and comply with the specific contract terms. ? Prepare & continuously update service contracts, in line with the agreed terms ? Receive and manage incoming service requests and dispatch technical engineers ? Prepare and send invoices to clients ? Process technical engineers callouts, via Salesforce, review of the technical engineers documentation & assuring all requirements are met to then proceed with payment to the technical engineers. ? Develop and execute administrative processes that advance the companys service goals and objectives. ? Management of all customer data, ensuring that all records are accurate & consistently updated. ? Provide out of hours cover to our clients, one weekend per month, take calls & manage emails for callouts, as necessary Experience and Skills ? Proven previous administration experience. ? Strong Microsoft Word, Powerpoint and Excel skills. ? Salesforce experience would be considered an advantage. ? Has previous customer service experience. Personal Attributes ? Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress. ? Customer focused, with excellent interpersonal communication skills. ? Strong organisational and time management skills. ? Clear Attention to detail. ? Excellent analytical & problem-solving skills. ? Team player who will be able to work alone or as part of a successful technical support team Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment.