Closing date: 7th February 2025 Do you have an inquisitive mind and a can-do attitude? Join our graduate scheme and kickstart your career in tech. Salary: £27,500 fantastic benefits Hours: 35 hours per week Duration: September 2025 to September 2027 Who can apply: We’re looking for people with excellent communication and problem-solving skills. In order to apply you must have either graduated or will graduate in 2025 with a minimum 2:2 degree in any subject Location: Internal IT Rotation for the first 8 months: Hub based 5 days per week from our Manchester Office. Cyber Security and Cloud rotation: Hybrid: - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Transforming Lives Through Digital Innovation At Jisc, a not-for-profit organisation, we believe in the power of education and research to improve lives, and we know that technology enhances these fields. During our two-year programme, you’ll gain hands-on experience in various specialisms, rotating through different areas within your chosen track. You’ll also spend time in three unique business placements, learning about different aspects of our organisation. About the role: You will be working across three IT teams: Internal IT, Cybersecurity, and Cloud. These teams provide technology leadership within the organisation and to its members and customers allowing them to focus on delivering Jisc's digital vision for members and customers. This is a fantastic and unique opportunity to gain valuable experience within different areas of IT across a two-year period, getting a clear idea of what each is about and helping you to find your niche. You’ll rotate between the different technology teams, starting with Internal IT where you will get hands-on experience within the service desk team which will shape and enhance your skills to then move into our Cyber and Cloud teams. We appreciate this is a rotation scheme and your skills may align with one particular team over another. However, if you have a passion for technology and innovation with some experience in I.T, and are dedicated to providing excellent customer service, we want you to apply What you’ll be doing: The sorts of projects and tasks you’re likely to be involved with vary from team to team but here is a flavour of what to expect from each: Internal IT: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provide excellent and clear communication of Incidents and Service Requests. Skills we think would benefit you in this role: Understanding of computing concepts incl. Windows and Mac desktop operating systems. Understanding of IT networking concepts incl. firewalls, routers, switches. Experience of installing and configuring IT software and hardware. Cyber Security: Triage and respond to security alerts and tickets - recognising the need to escalate. Participate in incident handling duties as part of the Janet network CSIRT function. Take part in the development of incident response drills and exercises to improve processes and procedures and to define improvement to incident response metrics. Skills we think would benefit you in this role: Fundamental understanding of IT environments and common infrastructure including: Microsoft stack (Azure, Active Directory). Familiarity with a range of security tools and systems such as ERDs, SIEMs, SOAR and IDSs. Cloud: Support the Cloud project portfolio management process, ensuring professional service engagements are logged, planned, and assigned for delivery. Develop and learn the role of a Cloud Project manager, through training, documentation, and hands-on development. Work with service management in cloud and contribute to the running and maintenance of services. Skills we think would benefit you in this role: Understanding of cloud concepts and technologies. Understanding of ITIL V3/4. Perks and Benefits: Hands-On Experience: Work on real projects. Mentorship and Support: One-on-one support from experienced professionals. Career Growth: Opportunities for advancement. Community: Join networks like Youth Network, LGBTQ, Neurodiversity, Women's Network, and more. Flexible work pattern, which can adapt to suit your schedules and personal commitments 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus family-friendly policies including enhanced parental, maternity, and paternity leave and opportunity for career breaks Generous flexible pension schemes, Protection benefit – life cover Annual company performance award A range of wellbeing lifestyle benefits including company-paid healthcare cash plan, employee assistance programme, mental health first aiders and support Allocated allowance of up to £250 to equip your home office Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support Opportunity to donate to charity tax-free with our Payroll Giving benefit A wide range of discounts from retailers and big-name high-street stores Support your volunteering with up to 3 days volunteer leave Cycle to work scheme and eye care scheme including free eye test vouchers Employee recognition awards and travel loans A company culture that supports personal learning and development, including access to thousands of courses on LinkedIn Learning Equity, Diversity, and Inclusion: At Jisc, we don’t look for ‘sameness’, but to include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles, encouraging us to bring our whole authentic selves to work. Our commitment to equity, diversity, and inclusion is fundamental to our success. Application process: We receive your application and review it in line with our requirements for the role You will be notified via email if you have been either shortlisted or not eligible for the next stage A member of the Jisc Talent Acquisition team will arrange an initial chat with you if shortlisted You will record a short video responding to scenarios allowing us to get to know you better You will be invited to an online interview with a line manager and a member of the Talent acquisition team Interviews are expected to be completed by the end of April 2025 You will need to create an account and sign in to apply for a role.