2nd Line Technician (Part Time Opportunity) Job referenceREQ005983 Date posted01/11/2021 Application closing date26/11/2021 LocationManchester Salary Pro Rata £8,429.22 - £10,710.93 (FTE £20,792.08 - £26,420.29). PackageCompetitive Benefits Job category/typeITAttachments Second Line Technician.pdf Job descriptionThe LTE group structure encompasses the strengths of each of our individual organisations (The Manchester College, Novus, MOL and LTE) allowing them the freedom to focus on their own learners, colleagues, stakeholders and communities, whilst providing the support and added value of a Group. Each of our 5,000 colleagues benefits from the opportunity to develop and progress their career within and across our wider Group network.We have a great opportunity to join our Information Services Team as a 2nd Line Technician on a permanent, part time (15 hours per week) basis. Pro Rata £8,429.22 - £10,710.93.As a 2nd Line Technician, you will be providing Service Desk support and advice, managing customer requests from initial contact to resolution. To be responsible for ensuring second line support calls are handled in a professional manner and that ISO customer satisfaction standards are met. Responsible for ensuring the provision of a quality, timely and effective IT service across the Group by contributing to the service meeting its SLA’s And to assist in the diagnosis and resolution of all hardware/software, desk top & telecoms problems within the agreed SLA’s.In order to do this role, you will need experience of:Proven desktop support experienceExperience in networkingKnowledge of ISO Standards (ISO27001)Strong diagnostic and problem-solving skills in: hardware, software and networking incidents and a proactive approach linked to the appropriate skill and knowledge to effect timely repairsProvable experience and support skills in Windows 10 and Mac OS X.Remote software distribution system (Windows Deployment Server or equivalent).Assigning rights and determining inherited rights to accounts.Supporting a large number of customers within a customer service orientated environment.Full Driving licence. Willing to travel to all company sites / Willing to drive company van.The LTE Group is an equal opportunities employer welcoming applications from all sections of the community. If you feel you could make a difference in this rewarding and growing sector, please click on the ‘Apply online’ button below.All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Key Result Areas and Qualifications/Skills/Experience detailed within the job description for shortlisting purposes.Salaries are based on skills, qualifications and experience.In return you will benefit from an excellent package including a favourable Pension scheme, Retail Discounts, Employee Assistance Program, Cycle to work scheme and Simply Health scheme.The closing date for this job advert is 26/11/2021 however sometimes the job advert may close early if we receive a good response