The job title is Customer Service Engineer. This is a field engineer position which is home based. The field engineers are responsible for commissioning, maintaining, repairing and occasionally modifying our range of power protection products.
The job would suit an appropriately qualified person who already has field service experience especially if they have worked for one of the other main UPS manufacturers, however this is not essential.
Our product range consists of, but is not limited to, battery backed rotary UPS systems, diesel UPS systems with both battery and kinetic energy storage. Static UPS systems, static and rotary frequency converters including 400Hz aircraft ground power equipment.
The field engineers are mobile and are responsible for ensuring that they arrive at site on time, with all of the necessary tools, spares and equipment required to complete the assigned task. The field engineers are allocated a task from head office and are given all of the job details, they are then expected to ensure that they are properly prepared for the visit.
The field engineers are employed on a 5 from 7 day contract which requires them to work, on average, every other weekend with 2 other days off scheduled during the week. A high degree of flexibility is required to enable us to keep pace with the ever changing demands of our customer base. We cannot stress enough that this is not a ‘9 to 5’ job and requires a person who can cope with sudden change o...