If you're an experienced administrator looking for full or part time hours during the week, we're offering full or part time interesting administration roles within the field of diabetes. We currently have vacancies for Team Administrators to work in our busy Brighton admin hub at Moulsecoomb, just off the A27 with free on-site parking and with bus and train routes within walking distance. The role would ideally suit an experienced multi-tasker looking for a supportive work-life balance. If you're available for 22.5 hrs or more per week then talk to us about flexible working. The service runs between 8am-5pm, Monday to Friday.
You must have good organisational and communication skills and be able to work under your own initiative to follow procedures and directions. You'll also be actively engaged in service development for both administrative and clinical processes to maximise efficiency and ensure a good patient experience. Therefore, working collaboratively with the clinical team to achieve excellent patient outcomes is a key part of this role. Effective diary management, data entry and attention to detail are key skills we are looking for in our friendly admin team of around 8 staff.
Main duties of the job
All administrators work together to support a larger, multi-disciplinary clinical team which includes Consultants, Diabetes Specialist Nurses, Healthcare Assistants, Dietitians, Podiatrists and Psychotherapists. Main responsibilities include processing incoming patient referrals, managing patient bookings and waiting lists to ensure patients are provided with treatment in a timely manner in the location of their choosing. Receiving incoming post, emails and telephone calls in a courteous, professional manner is also a key part of the role. We are a busy service so you must be able to accurately record sensitive information correctly, across multiple systems and databases, for which full training will be provided.
Job responsibilities
1. Job overview
1. Acts as a key point/first point of contact for a clinical service which may be via telephone, email or those entering the building. Ensure that patients, other members of the public, external stakeholders and colleagues within the Trust receive a courteous and supportive response to a range of queries and requests for information.
2. Process referrals in a prompt and well-executed manner to ensure patients get the service that is right for them.
3. Support patients through their journey with the service from receipt of referral to discharge (if applicable).
2. Communication and working relationships
1. Establish and maintain good working relationships with Team Administrators, Operational Support Officer, Operational Lead, Clinicians, and other healthcare professionals.
2. Provide and receive routine information requiring tact or persuasive skills when explaining non-clinical service information to patients.
3. Main responsibilities
1. Manage relevant waiting lists and ensure appointments are booked as per the organisational and service access policy.
2. Offer choice when calling patients to book appointments.
3. Participate in team meetings and coordinate the process of collating patient feedback.
Person Specification
Experience
* Working in an office environment.
* Handling sensitive information.
Skills & Knowledge
* Organise meetings and ensure that clinical and managerial colleagues are well-supported.
* Good keyboard skills and advanced Microsoft Office skills.
Qualifications
* NVQ Level 3 or equivalent qualification in business administration.
* School leaving qualification in maths and English language or equivalent competence.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
£24,071 to £25,674 a year Per Annum/Pro-rata
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