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Position: Receptionist
Working Days: Monday - Friday
Profile
As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through service and performance is what is required to create an authentic experience.
Reception Desk Management
* Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
* Ensure that visitor and client arrivals are communicated to the relevant people promptly.
* Ensure that waiting visitors are kept informed of any delays and ensure client comfort.
* Answer and direct incoming calls in a courteous and efficient manner.
* Maintain an organised and tidy work area – including the front desk, seating area, meeting rooms and the client suite kitchen.
* Provide assistance for meeting room bookings as required.
* Proactively assist with any client events.
* Ensure that all required hospitality is served promptly and to the highest standards.
* Anticipate client needs, follow up with requests and ensure the client expectations are met.
* Carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use.
* Replenish meeting room stationary as required.
* Ensure all audio-visual equipment is working and provide support when required.
* Maintain appropriate stationery stocks in the reception area.
* Provide training for new team members and temporary team members.
* Collate all reception and hospitality statistics and forward to the Regional Workplace Manager on a weekly basis.
* Ensure Reception Operating Procedure manual is kept up to date.
Health and Safety
* Always work in a safe manner and report any hazards to the local Workplace Team immediately.
* Follow all Health and Safety instructions as directed by the local Workplace team.
* Attend all statutory Health and Safety training.
* Ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation.
* Liaise with the trained first aider if a visitor should fall ill or have an accident.
Security Awareness
* Monitor and control access to the premises, following established security protocols.
* Report any incidents to the local Workplace team and/or building security as appropriate.
* Verify visitor credentials and issue visitor badges as necessary.
* Remain vigilant for any suspicious activity and report concerns to appropriate personnel.
Customer Service Excellence
* Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
* Offer accurate information about the company, its services, and facilities.
* Maintain electronic and physical filing systems to ensure efficient record-keeping.
* Handle inquiries and resolve issues promptly and effectively, maintaining a high level of professionalism at all times.
Administrative Support
* Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms.
* Respond to the Reception Inbox ensuring all emails are replied to in a timely manner.
* Receive daily parcel deliveries and ensure the recipient is made aware.
* Manage administrative tasks such as monthly visitor figures and internal auditing.
* Keep the front of house QHSE folder and documentation up to date.
Additional Information
Existing Mitie Colleagues: Please ensure that you discuss your application with your current line manager before formally applying.
Our market-leading offering provides you with benefits that suit your lifestyle, including a virtual GP, financial wellbeing assistance, and a flexible lifestyle benefits platform.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.
Join our Mitie Team. Together our diversity makes us stronger.
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