Human Resources Officer at Shout Digital
About the job
As a Business Administrator, you will play a key part in the smooth running of Shout, supporting all areas of the business with administrative tasks.
The ideal candidate will have strong organisation skills, excellent attention to detail and the ability to manage multiple projects simultaneously.
Location: Shout HQ, Newcastle, UK
Working hours: 35 hours per week, worked Monday to Friday, 9am to 5pm.
Roles and responsibilities
1. Welcoming visitors to the office as their first point of contact.
2. Keeping reception procedures up to date.
3. Interacting with clients or suppliers either by telephone or in person.
4. Collecting and sorting post.
5. Preparing meeting rooms by setting up chairs and getting refreshments.
6. Business support
7. Keeping well-organised files and records of business activity.
8. Making travel arrangements for colleagues.
9. Writing and editing company correspondence.
10. Proofreading company documents and correspondence.
11. Ordering and managing office supplies.
12. Scheduling appointments and events.
13. Participating in office meetings and taking meeting minutes.
14. Learning about the company’s mission and services.
15. Maintenance of Shout’s website and social media channels.
16. Updating and publishing the company’s internal newsletter.
17. Any other administrative tasks that may be required.
18. Respond to, record and raise support tickets with internal stakeholders, monitoring SLA performance.
19. Respond as the first point of contact for support requests to all clients, in a pleasant, courteous and professional manner, inspiring their trust in you and the company.
20. Using a supportive and friendly manner, clarify and understand client requirements/issues and effectively translate these for input into the online support system, using an appropriate level of detail to enable the support teams to be able to successfully resolve the issues or fulfil the request.
21. Effectively utilise the defined support process for the accurate logging, tracking, and resolution of reported incidents.
Role requirements
1. Good maths and computer skills, including proficiency in Microsoft Office.
2. Excellent communication skills and a professional manner.
3. Ability to work well with other people.
4. Detailed planning and time-management skills.
5. Ability and confidence to use own initiative and be proactive.
6. A knowledge or interest in one or more of the following:
7. Technology
8. Software
9. Marketing
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Software Development
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