Job Description
Casual 0 hours
£12.21 - £13.16 per hour
Duties
* Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
* Take orders and send them to kitchen staff through the POS system.
* Deliver orders promptly to the kitchen production area.
* Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
* Keep tables and service areas clean and tidy as per procedure manual.
* Maintain hygienic food service techniques during service.
* Take responsibility for your designated section and station.
* When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
* Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
* Any other reasonable request as required by your Supervisor or Hotel Management.
Customer Service
* Provide efficient, friendly and professional service to all guests, making all guests experience positive.
* Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
* Actively sell and promote, hotel facilities and services.
General Duties
* Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
* Suggest any improvements that could be made to existing services or procedures.
* Attend training programmes and meetings as directed to constantly improve skills and knowledge.
* Follow the expectations and guidelines in the Accor Employee Handbook.
* Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.
Qualifications
Preferable experience of 1 year /not mandatory
Necessary training will be provided
Additional Information
Your team and working environment:
Mercure Oxford Hawkwell House is 4* hotel located at the quite village called Iffley in Oxford. The hotel has Breakfast area, bar, lounge and the restaurant.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.