Heathrow Airport
REPORTING TO: Customer Service Director
WORKING HOURS: 40 hours per week, Monday to Friday
Leadership: Motivate and mentor teams to deliver excellent performance and foster a strong team culture.
# Operational Excellence: Oversee quality management, audits, and compliance with Health & Safety regulations.
# Financial Management: Manage budgets, monitor performance, and drive cost efficiencies.
# Identify business opportunities, lead projects, and support staff training and development.
3+ years of senior management experience in aviation, including Aircraft Cabin Cleaning and Security Operations.
# Proven track record of business transformation and delivering exceptional customer service.
# Strong leadership, communication, and people management skills.
# Financial acumen with P&L accountability and experience in driving business growth.
# NEBOSH/IOSH certification and excellent IT skills (MS Office).
# Flexible, proactive, and results-driven approach.
Respect, Collaboration, Integrity, Innovation, Excellence, and Trust .