Wirral University Teaching Hospitals NHS Trust
The Radiology directorate has a vacancy for a Radiology Clerical Officer to perform clerical duties including reception, scheduling appointments both electronically and via telephone, and liaising with patients and other Trust staff in the clerical offices across 4 sites.
The candidate must be enthusiastic, motivated, and able to work as part of a team or individually to meet strict deadlines.
The main roles will be to schedule appointments for X-Ray, Ultrasound, MRI, Fluoroscopy, and C.T. using the Trust's I.T system. Applicants must have excellent communication skills, a good telephone manner, and the ability to work under pressure to strict deadlines with accurate I.T skills.
The post holder will be required to work with patients verbally over the telephone, ensuring accurate information is communicated in a clear and empathetic manner.
The candidate must be able to manage their workload and be flexible to work in any area as the service demands across the four sites.
Working hours are Saturday afternoons from 13:15 to 19:15.
Main duties of the job
* Reception and registration of patients, checking personal details and inputting patient information into the hospital computer.
* Making appointments using the electronic appointment IT System, typing, and processing patient documentation.
* Making appointments/tasks using Outlook for consultants.
* Assisting other members of clerical staff to cover sickness, annual leave, etc.
* Taking telephone calls and following up inquiries from patients, clinics, wards, and general practitioners.
* Updating and maintaining the Patient Tracking List (PLT).
* Contacting patients via telephone and internet for appointments.
* Receiving and relaying messages both written and spoken.
* Collating material for MDT meetings.
* Assisting with referral materials to outside agencies.
* Undertaking ad-hoc duties as required.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula, which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising the Wirral's only Emergency Department. We provide a high-quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales, and the wider North West footprint.
We have approximately 855 beds trust-wide, and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus, or ferry and is within easy reach of the major cities of Liverpool, Chester, and Manchester, as well as neighbouring North Wales.
Job responsibilities
Please see the Job overview & attached Job description for further information about the Radiology Clerical Officer position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
* GCSE or NVQ Level 2 or recent equivalent experience
* Experience of working in the NHS
Personal Attributes
* Excellent time management and organisational skills
* Polite, friendly, and welcoming manner
* Methodical and able to work to tight deadlines
* Able to undertake tasks involving frequent light or moderate physical effort
* Work flexibly across sites and extended hours including weekends and bank holidays
* Ability to work alone
* Ability to work under pressure and maintain a professional approach
* Support patients and colleagues
* Self-motivation and enthusiasm
Knowledge and Skills
* Good written and communication skills
* Excellent telephone manner
* Awareness of customer care and dealing with complaints/conflict
* Knowledge of the Trust's rules regarding confidentiality
* Knowledge of the Trust's procedures for handling complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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