In a globalised and interconnected world, with a rapidly increasing population and demand for a modern lifestyle, the need for power is constantly growing. At NKT we have made it our purpose to bring power to life by providing meet the growing need for energy.
Founded in, during the second industrial revolution, we established the cable industry in the Nordics. Today we master the fourth industrial revolution, with our energy transportation expertise, and cost-effective manufacturing facilities at the highest technological level, delivering lifetime value to our customers as well as the global society.
We are looking for our an individual who is enthusiastic about customer service and sales, who is prepared to consistently work effectively to deliver and exceed our customers’ expectations. The suitable candidate will be an effective communicator with a good commercial understanding, with proven experience working in a growing environment and with good IT skills. If this is you then you could be our first site based Customer Service Representative at our Runcorn manufacturing site.
Role & Responsibilities:
1. Responsible for handling customer queries (phone and email) efficiently and effectively.
2. Ensure accuracy of order processing, including correct pricing to eliminate any invoice pricing queries.
3. Proactively upselling existing and new products once you are established in the role.
4. Maintaining and updating documents for UK mainland and overseas deliveries.
5. Forge positive professional working relationships, in particular ensuring close communication with the Sales and Operations Teams.
6. Close collaboration with marketing, with an opportunity to have input into campaigns as well as proactively following up and generating new sales.
7. Support the Operations Team to provide efficient and timely responses to customers regarding lead times and service levels in order to manager customer expectations.
8. Record and escalate all customer complaints on the Complaint Notification System.
9. Monitor and evaluate personal performance to enhance individual / team results in line with departmental Key Performance Indicators (KPI’s).
Qualifications, Skills & Experience:
10. GCSE Maths & English Language level A-C / 5 or above
11. At least 2 years’ experience in a customer service focussed role
12. Basic knowledge of Microsoft Excel, Word, Powerpoint and Outlook
Support, develop and grow
NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work. We offer you the opportunity to join a globally respected cable company, set your footprint in our business and develop your skills and experience in an international organization.
Your Application:
We will review applications continuously but we recommend you to apply no later than 15th March. Please note that personality tests might be included in the recruitment process, as well as DBS checks.