Job summary An exciting opportunity has arisen to join our Medicine Homecare Team, based at Morriston Hospital. We are looking to recruit 2 full time positions. The successful candidates will need to have experience of managing staff and have knowledge of administration processes. Candidates will need to be able to organise and prioritise own workload and work on their own initiative. The ideal candidates would have some background knowledge of Medicines Homecare (full training will be given), office administration experience and able to demonstrate experience for Microsoft Office applications (inc Word, Excel, PowerPoint). Candidates must have a commitment to ongoing personal development and demonstrate leadership skills with the ability to motivate effective team working. Main duties of the job Duties will include: Training staff and ensuring SOPs are up to date and accurate. Organising daily activities of higher clerical officers. Enduring confidentiality is adhered to in accordance with General Data Protection Regulation (GDPR). Scrutinising prescriptions for compliance and accuracy and raising any errors/omissions with the relevant pharmacist/clinic to resolve them. Creating orders in accordance to standard operating procedures. Liaising with clinical teams regarding patient's treatments. Scrutinising and processing invoices/Proof Of Deliveries/credits and raising enquiries where necessary with homecare providers in relation to errors/omissions/clinical queries, adhering to standard financial instructions and contractual obligations; Providing administration support to specific areas within the Integrated Pharmacy & Medicines Management Directorate as required. Providing and distributing reports for specific areas of work to the relevant teams. If you are driven, enthusiastic, and are suitably qualified, this post will offer an exciting new challenge.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation. You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you. There are also apprenticeships, work placementsand volunteering roles available. We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled. Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do. If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further. Date posted 25 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,928 to £29,551 a year £26,530 - £29,114 Contract Permanent Working pattern Full-time Reference number 130-AC018-0225 Job locations Morriston hospital Swansea SA6 6NL Job description Job responsibilities The Medicines Homecare Team Leader will be responsible for day to day management of a team of higher clerical officers, coordinating administrative services to ensure deadlines and targets are achieved.Providing a comprehensive, professional, highly efficient and confidential administrative/secretarial service to the relevant Pharmacy management team across the full range of their responsibilities, and as part of the Unit Personal Assistants Team will be the channel for communication between the Senior Management Team, colleagues within ABMU Health Board, Senior colleagues in NHS organisations, members of the public, the Welsh Government and other external partners.The post holder will handle highly confidential and sometimes very contentious and sensitive information of a personal, financial and political nature and will therefore be relied upon to observe and comply with specific and implied confidentiality rules and policies.Be required to work independently, using own initiative, within clearly defined occupational policies and protocols referring to the Medicines homecare Manager where appropriate. Job description Job responsibilities The Medicines Homecare Team Leader will be responsible for day to day management of a team of higher clerical officers, coordinating administrative services to ensure deadlines and targets are achieved.Providing a comprehensive, professional, highly efficient and confidential administrative/secretarial service to the relevant Pharmacy management team across the full range of their responsibilities, and as part of the Unit Personal Assistants Team will be the channel for communication between the Senior Management Team, colleagues within ABMU Health Board, Senior colleagues in NHS organisations, members of the public, the Welsh Government and other external partners.The post holder will handle highly confidential and sometimes very contentious and sensitive information of a personal, financial and political nature and will therefore be relied upon to observe and comply with specific and implied confidentiality rules and policies.Be required to work independently, using own initiative, within clearly defined occupational policies and protocols referring to the Medicines homecare Manager where appropriate. Person Specification Qualifications & Knowledge Essential Level 3 vocational or equivalent training 5 GCSE's / O levels or equivalent experience ECDL / Good IT skills Commitment to on-going personal and professional development Desirable Audio Typing Experience Essential Previous experience in a Reception or Team Leader Role Ability to lead and manage a team successfully Effective role model Demonstrate leadership skills and ability to motivate effective team working Experience of working in an office environment and/or Pharmacy department Experience of dealing with enquiries and follow up action Able to demonstrate proficiency and evidence of experience for Microsoft Office applications (inc Word, Excel, PowerPoint) Experience of working with NHS IT systems, e.g. Myrddin, PIMS, DATIX Desirable Experience of working with and reporting from database and spreadsheet applications Experience of collating audit reports Previous experience of working in the NHS or other public Sector organisation Understanding of health and safety regulations Has experience in working with staff timecards and procurement systems Experience of stock control Experience of policy and procedural development Aptitude and abilities Essential Knowledge of specialist functional/medical/legal terms Ability to communicate effectively using a variety of media Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures Knowledge of data protection legislation Excellent organisational skills and confident/polite telephone manner Able to work on own initiative Maintain confidentiality Desirable Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Articulate and assertive decision making skills Knowledge of Relevant ABMU HB Policies & Procedures Ability to develop and maintain systems and quality standards Willingness to learn new skills especially in IT Knowledge of NHS / CFT Human Resources personnel policies and procedures Evidence of personal development Person Specification Qualifications & Knowledge Essential Level 3 vocational or equivalent training 5 GCSE's / O levels or equivalent experience ECDL / Good IT skills Commitment to on-going personal and professional development Desirable Audio Typing Experience Essential Previous experience in a Reception or Team Leader Role Ability to lead and manage a team successfully Effective role model Demonstrate leadership skills and ability to motivate effective team working Experience of working in an office environment and/or Pharmacy department Experience of dealing with enquiries and follow up action Able to demonstrate proficiency and evidence of experience for Microsoft Office applications (inc Word, Excel, PowerPoint) Experience of working with NHS IT systems, e.g. Myrddin, PIMS, DATIX Desirable Experience of working with and reporting from database and spreadsheet applications Experience of collating audit reports Previous experience of working in the NHS or other public Sector organisation Understanding of health and safety regulations Has experience in working with staff timecards and procurement systems Experience of stock control Experience of policy and procedural development Aptitude and abilities Essential Knowledge of specialist functional/medical/legal terms Ability to communicate effectively using a variety of media Ability to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures Knowledge of data protection legislation Excellent organisational skills and confident/polite telephone manner Able to work on own initiative Maintain confidentiality Desirable Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Articulate and assertive decision making skills Knowledge of Relevant ABMU HB Policies & Procedures Ability to develop and maintain systems and quality standards Willingness to learn new skills especially in IT Knowledge of NHS / CFT Human Resources personnel policies and procedures Evidence of personal development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Swansea Bay University Health Board Address Morriston hospital Swansea SA6 6NL Employer's website https://sbuhb.nhs.wales/ (Opens in a new tab)