Fashion is the brand’s original DNA, each collection expresses through an unique and bold style the beloved values of Gabrielle Chanel: liberty, feminity and creativity. The Maison CHANEL values radical creativity and an incredible handcraftsmanship to deliver an unique silhouette and allow their clients to experience an ongoing dream. Welcome: personalized & warm • Client recognition & personalized welcome. Especially of TOP clients (incl. International Hospitality coordination) • Development of a professional and reliable hostess team • Guarantee optimal use of queue management system • Coordinate appointments allocation between oab and personal appointments taken by the fashion advisors. • Ease & dispatch the flows depending on client profile (sav, rdv, top clients) & introduce clients to a welcome area • Assist the marketing manager in its various tasks • Brief the team every morning, track attendance & purchase • Support the deployment of new CX projects /apps to improve client experience in boutique (ex: easy boutique, whaitwhile /Chanel in the Line), brief the team and monitor the results During : unique & surprising • Introduce the boutique storytelling ( while hostess takes client information) and introduce the different areas of the boutique, to make them feel free to ask any question until a fa is available • Create the link with other team members: - With boutiques managers in case of client litige - With tea lady ( whatsapp to tea lady & EasyBoutique ) • Ensure the best boutique atmosphere : adjustement with VM team, temperature, music, beverages • Coordinate with sales manager to feed the gaps if necessary ( fashion advisors unavailability, avoid any leave of client unaccompanied etc…) P artnering with the fashion advisors to ensure smooth flows in the boutique and optimal client experience Farewell: MEMORABLE NOW & FOREVER • Ensure all clients are accompanied to the exit, call taxis if needed • Take care of deliveries to the clients if needed •Birthdays management : list checking with fashion advisors, coordinating with florist and taking care of deliveries of cards, flowers and gifts • Events coordination support: targeting /client identification, event organisation support & follow-up together with marketing manager •Client experience ambassador : Pulse Index, VOC, G oogle reviews monitoring and access to google reviews to be able to answer to clients and tackle critical cases •1 morning briefing each month