Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. The Role: Provide an accounting administration service for specified Business Units within Howden Group Holdings. Achieve targets, develop the business and deliver an excellent comprehensive service. Ensure that responsibilities are completed in accordance with the relevant Company and/or Group policies. Key Responsibilities: Develop positive relationships with the Business Units, Suppliers & Markets Behave with all clients (both internal and external) fairly and ethically Assist with reviewing and processing of IBA payment requests Handle and maintain own portfolio of Insurers. Forward IBA settlements to cashiers within agreed timeframe Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes Ensures cash identification and matching tasks are completed in a timely manner Assist with the reconciliation of accounts to markets and clients, as the need arises Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can action, as appropriate Promptly bring to the attention of management any issues that may have a detrimental effect on the department or Company as a whole Ensure up to date records are maintained at all times on the Company systems for the department and that information is appropriately filed Skills & Attributes: Customer focused Strong written and face to face interpersonal skills Attention to detail with ability to produce accurate documentation and to file documents appropriately Ability to work optimally within a team Focus on achieving results Proficient IT skills, including but not limited to Microsoft Word, Excel Ability to communicate optimally, both verbally and in writing, with internal and external team members Able to undertake and demonstrate competence in technical training, as the need arises by the industry regulator Experience not crucial, training will be given. However, preference will be given to applicants who have some experience of working within IBA. It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market Professional Qualifications GCSE’s (or equivalent) including Maths and English crucial (to Grade C) Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.