The Policy Co-Ordinator will support the strategic and operational development of the defined areas of responsibility: managing, developing, implementing, and monitoring a range of policies and procedures, supporting the Primary, Nursery, Special, Secondary, and Central Support sectors of the Education Directorate.
The Policy Co-Ordinator will:
* Take a lead role in planning, implementing, and reviewing policy activities for the Education Service with a particular focus on policies and procedures relating to employees, including staff wellbeing, LNCT, and SNCT.
* Support the Directorate by leading on complex investigations, discipline, grievance, and complaints as directed by the Directorate Leadership Group/Senior Management.
* Play a lead role in managing and supporting the complaints process in accordance with Fife Council policy and procedures, liaising with various stakeholders, including the Scottish Public Services Ombudsman.
* Lead and take ownership of specific projects for the Directorate, for example, Staff wise, including the collation of responses, analysis, and reporting of results.
* Advise and persuade senior managers, Headteachers, and all school and operational staff in relation to both Fife Council and external policies and procedures to promote the best interests of the organisation, its employees, pupils, and stakeholders.
* Monitor service quality and performance in relation to a variety of policies, including Freedom of Information requests, access to records management, and complaints, ensuring compliance with relevant legislation, standards, specifications, and Fife Council and Education Service policies.
* Support the management of the Communication strategy across the directorate, reviewing mechanisms for communication, driving improvement, and analysing results.
Qualifications, Registration and Skill Requirements
* Educated to SCQF level 9, which includes a degree or equivalent.
* Experience of operational delivery within the public sector, successful business change, resource management, performance management, and quality management.
* Experience of driving, managing, and supporting organisational change and service improvement.
* Consultancy, facilitation, and influencing skills.
Will be able to:
* Work with the Service Manager, Team Managers, and the wider Directorate Operations Team, Education Managers, Improvement Officers, School Leaders, and practitioners to develop, plan, and take forward the Directorate’s strategies and policies.
* Comfortably handle statistical, policy, legislative, and financial information as needed by the Service and present these to appropriate audiences.
* Identify, plan, implement, and review projects, and manage their interdependencies in support of specific outcomes.
* Chair meetings, represent the Service in cross-service working groups and projects, and report on progress to appropriate forums.
* Consistently model positive behaviours in dealings with others.
* Analyse complex issues and determine creative and practical solutions.
* Reconcile competing priorities and deal with ambiguity and complexity.
* Respond to customer needs, aligned with strong organisational and business awareness, and provide constructive challenge where appropriate.
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