Job Title: M&E Manager
Role Purpose
M&E Manager responsible for management of all Mechanical, Electrical, and Plumbing related reactive and chargeable works within a healthcare environment.
The M&E Manager will be expected to Manage him or herself with all aspects of operational, compliance and budgetary process within the Trusts Contract. In general, his/her responsibilities will be to carry out efficient running of the Engineering Team, Reactive and Planned Maintenance and associated functions.
This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial and operational procedures relevant to the M&E Manager role. His/Her responsibilities within the operation; must have the ability to communicate to the users on all aspects of problems/complaints associated with the operational management function, ensuring compliance with CBRE processes and procedures at all times; this will include compliance with the Helpdesk Procedure, Financial Procedure and H&S Procedures.
Key Responsibilities
* Line Management responsibility for the Engineering Team and/or Operational Support Team to include Statutory Compliance and Planned & Reactive Maintenance
* Responsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering and/or Operational Support Team Employees and Vacancies
* Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities
* Management of the supply chain - including sub-contractors and suppliers
* Attending Weekly and Monthly CBRE and Client meetings
* To provide technical and operational support and advice to the engineering & operational team
* To manage and submit monthly report and compliance information to the Account Manager/Director
* To support the Account Manager/Director
* Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support
* Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines
* To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard
* Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively
* Ensuring planned maintenance services are scheduled and completed on time
* Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready
* Ensuring that all external portals for contract information are regularly updated according to work completion
* Managing client/end user escalations and queries
* Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
* Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed
* To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or NHS Trust staff
* To co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effect
* Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance
* Recruitment of staff for vacancies in line with operational budgets and company recruitment policies
* Financial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, identifying chargeable works
* Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors
* Ensuring eLearning is completed and fully up to date for yourself and your team
* Identifying succession within the existing team; ensuring that development and mentoring are implemented
* Reviewing, maintaining and scheduling role and business specific training for yourself and your direct reports
* Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner
* Aid Account Manager/Director in Forecast Document updates monthly
* Answer calls and emails in a professional and timely manner
* Manage holiday, sickness, maintaining the correct and required staff level within the building
* Maintain people records such as new starters, leavers and any changes in staff
* Attend and participate in any relevant training courses
* Management of Concept System and reporting
* Collate team timesheets and expenses weekly
* Attend and actively participate in weekly Webquote meeting with Account Manager/Director and Customer
* Webquote management / raise Extra Works jobs in a timely manner
* Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Lead
* System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)
* Ensure the delivery of high Customer Service Standards
* Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
* Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.
* Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
* Promoting and maintaining the core values and behaviours of CBRE
* Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessment
* Ensuring business policies and processes are effectively communicated, and implemented within the Team.
* Reporting to a CBRE Account Manager/Director
* Accountability to the CBRE functional heads, as appropriate
* Ensuring staff compliance with policy and procedures
* To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices
* Communicate effectively and build/maintain relationships at all levels with internal and external customers
* Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won't be Billed etc
* Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks
* Ensure use of Preferred Suppliers is maximised and best practice "better buying" is in place
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations
* Maintain CBRE notice boards on site.
Person Specification/Requirements
* Strong understanding and experience of a technical disciplne in Electrical, Mechanical, Plumbing. or Heating and Ventilation systems
* Demonstrable experience within a similar management position
* Healthcare and HTM experience advantageous
* Previous experience of Concept CAFM System desirable
* Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent
* ILM 2 Certificate or Similar
* Minimum requirement for C&G Level 3 Mechanical/Electrical discipline qualification
* BOAS Cat 2 Qualification advantageous
* HTM relevant AP Qualifications desirable
* Ability to lead from the front in times of critical events on site
* Strong organisational and communication skills with the ability to priorities workloads
* Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint
* Diligent and pro-active
* Ability to prioritise and act on own initiative
* Excellent organisational skills and exceptional attention to detail
* A flexible approach to work with a willingness to travel would be essential
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