Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily, and coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg, and Bulgaria).
Joivy gathers the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor, and Open with the aim of enthusiastically innovating the European residential market, and also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a business unit focused on real estate investments.
Role & Team
We are currently looking for an Operations Coordinator who will lead and manage our client relations, portfolio & properties, and market engagement in Edinburgh. Please note that the role involves a 10-hour shift, 4 days a week (from 8 AM to 6 PM), which can include weekends. The total working hours per week are 35.
Core Activities:
* Working with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly.
* Working with the Guest Relations team to ensure guests have the best experience possible from check-in to check-out.
* Working with the Maintenance team to report, schedule, and monitor repairs and renovations.
* Carrying out property inspections.
* Attending onboarding visits and carrying out on-the-ground works required to set up properties.
* Completing inventories, check-outs, and inspections of long-term rentals.
* Conducting meet and greets and coordinating guest check-ins/outs.
* Maintaining guides and manuals for properties.
* Maintaining the office, controlling stock and supplies, and light reception work.
* Other ad-hoc work throughout the Edinburgh operation as required.
What You’ll Need to Be Successful:
* Customer service experience preferred.
* High level of organization.
* Ability to collaborate with different teams within the organization to service your clients to a high standard.
* Highly skilled communicator.
* A confident decision-maker and quick problem-solver.
* Ideally, have some maintenance and property knowledge.
* Enthusiastic approach to a varied workday.
* Confident and highly professional attitude toward guests, clients, and service providers.
* Comfortable working within our office and independently in properties across Edinburgh.
* Competent level of IT proficiency.
In Joivy We Are:
* Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role.
* Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page.
* Collaborative and helpful – we go much further when we help each other improve whenever and however we can.
* Problem-solvers by nature – we have loads of interesting challenges in our Joivy Space which require some creative thinking.
* Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.
Compensation:
* £24,000 - £26,000 per annum depending on experience.
* 33 days including Bank Holidays.
* Pension contribution.
Perks:
* Permanent Contract, 35 hours per week.
* Company events and socials.
* Unlimited coffee or tea at our office.
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