At Gillespie Recruitment, we pride ourselves in helping you find the perfect role.
Our client is an established and fast-growing consultancy looking to recruit a Customer Support Advisor to join their organisation.
Benefits
As well as offering a competitive salary, in return for your hard work and dedication, you will be rewarded with a range of amazing benefits which include:
1. 32 days of holidays inclusive of Bank Holidays and the Christmas Period off
2. Bonus + Benefits (Including an enhanced Maternity and Paternity Scheme, BUPA, and much more)
3. Working hours Monday to Friday, 8:30 am to 4:30 pm as we value having a work/life balance!
4. Annual/Christmas and Summer parties
5. Training, development, and continued support
About the Role
As the Customer Support Advisor, you will support in delivering a comprehensive customer service experience for the growing base. The role will serve as the primary point of contact for all customers, responding to phone calls and emails while also contacting customers regularly to maintain relationships, influence, and explore new potential opportunities for the business.
Responsibilities
1. Liaising with customers, developing relationships, providing guidance and advice, and ensuring all the customer’s needs are being exceeded
2. Dealing with issues and queries from customers, addressing customers' concerns and complaints
3. Liaising with our suppliers regarding complaints and queries
4. Recording accurate customer information and maintaining/updating accounts
5. Being organised and able to prioritise your workload
6. Having excellent verbal and written communication skills
7. Being well motivated, enthusiastic, and able to work on your own initiative
8. Providing world-class customer service
About You
Are you a motivated Customer Support Advisor with experience in the energy sector? If this sounds like you, we really want to hear from you. You will require the following skills:
1. Microsoft proficiency
2. Excellent accuracy skills and attention to detail
3. Ability to work to tight deadlines
4. Confidence, drive, and enthusiasm
5. Flexibility to suit the needs of the business
If you are a driven and ambitious Customer Support Advisor looking for a new challenge, this could be the perfect role for you. Don’t miss out on this exciting opportunity to join a dynamic and forward-thinking company.
Apply today!
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