Role: Resident Liaison Officer
Location: Bexley / Sidcup / Dartford
Pay: £18.59 umbrella
Temp to perm role
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in South East London. Based in in the dartford, bexley, sidcup area you will be a vital link between the site team, residents, and clients. You will be working on a SHDF planned maintenance social housing project.
Key Responsibilities:
Gathering information from residents in regards to their door preferences.
Handling resident complaints and issues with professionalism and efficiency.
Maintaining property records and conducting validation and customer satisfaction surveys.
Facilitating communication between all stakeholders for a seamless project experience.
Managing the aftercare, ensuring any faults are reported and dealt with
Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
Previous experience as a Resident Liaison Officer (RLO) is essential. 6-12 months +
Customer service experience is key
Exceptional communication skills and ability to work collaboratively.
IT proficiency and adaptability to on-site operations.
Excel proficiency
Ability to work independently and as part of a team.
Strong interpersonal skills and a proactive attitude.
Ambitious, innovative, and self motivated
Must have driving licence a...