The Role
This role is responsible for supporting our business systems, for optimizing business operations and ensuring effective systems management. The ideal candidate will possess a blend of technical, business, and interpersonal skills.
They will be technically proficient, able to demonstrate a familiarity with software development practices and tools, and business intelligence applications to improve productivity and business systems efficiencies. This position is tasked with providing the link between our organization's IT capabilities, ensuring that the company's systems are efficient, effective, and aligned with overall business objectives.
Key accountabilities
What we ask of you:
* Provide customer and user support on core business systems owned or operated by the company
* Troubleshooting technical issues and providing support or resolutions within adequate timeframes
* Monitor and maintain business systems functions to ensure they meet business needs day-to-day
* Solicit and analyse feedback from users
* Proactively respond to issues to support the business
* Support user management in systems
* Participate in a collaborative and technology-focused team
* Grow technical expertise in the insurance industry
* Participate in requirements gathering, testing, and validating aspects of business systems
* Perform administration checks and ...