Reference: /CB/05-10/49/50Job Title: Contract AdministratorSalary: CompetitiveWorking Hours: Monday to Friday - 08.00 to 16.30 - 37.5 hours per week Location: ManchesterWould you be interested to join a leading facilities managementcompany with a reputation for excellence? Atalian Servest is currently recruiting for a Contract Administrator to join our passionate and driven team in ManchesterWorking as part of the Atalian Servest Helpdesk Team supporting our Scottish Government Facilities Management contracts in providing a professional and customer focussed service.Responsibilities will include both working on your own initiative and as part of a team in delivering helpdesk and administration support for a variety of services and teams.Your primary responsibilities will include:HelpdeskPrinciple point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.Acting as first point of contact for engineering workforce and sub-contractors, allocating work to engineers and diary management for regional area.Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.Effective jeopardy management of jobs within designated area as well as supporting other team members across government contracts.Working in conjunction with all contract staff (FM, Security, Technical Services, Waste and Cleaning Partners) to ensure seamless delivery of frontline TFM solution including co-ordinated visits and out of hour’s access arrangements.Co-ordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.Updating database of quotations, engineering overtime and statutory compliance certification where requested.ReportingScheduled running of reports from CAFM Concept System and distribution to nominated person(s).Proactive review of operational work in progress and updating account management with contract statistics.Providing specific performance reports relating to business area performance across all FM functions.Providing figures for monthly KPI reporting.Administration SupportUpdating and recording of statutory compliance documentation for all contracted buildings.Reviewing and approving supplier invoices for sub contracted works and querying costs where required.Maintaining register of engineer overtime and holidays.Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation.Health and SafetyTaking health and safety into consideration with support from management.Ensuring compliance with Atalian Servest Quality Management System and be instrumental in implementing the procedures and instructions.About You:Strong Customer service skills.Helpdesk experience in facilities management.Experience working with CAFM system preferably Concept.Strong knowledge of Microsoft Office packages.Knowledge and understanding of property related issues.Experience of working to deadlines and effective time management.Excellent organisation skills.FM experience desirable.Benefits:Employee Referral Scheme.Learning and development opportunities.Supportive working culture and future progression opportunities.Mobile, legal, bicycle, breakdown, and retail discounts.Eye test and glasses reimbursement.Cycle 2 work scheme.